Change your MX Records
Any domain that uses email has an MX record, which lists the mail servers available to accept mail for that domain. You must update the MX records of your added domains to point to Email Protection.
Using two MX records of equal priority allows for fail-over and redundancy. From the table below, select the corresponding MX on the same row as your Email Protection login URL.
See below for additional information on changing MX records for different common mail services.
Note: After changing your MX records, it is recommended you verify email flow through Email Protection to your mail server before proceeding to the next setup step, Lock Down Your Mail Server.
The following section has been explained below:
Email Protection Servers
There are a number of Email Protection servers, one of which your account is on. Find your login URL in the table below to see the corresponding MX and IPs to use during setup.
Region: US (Ohio, USA)
| Section | Host Name | IP Address |
| Portal | https://smtp-ui.emailprotection.us.xcitium.com | 3.162.103.8 3.162.103.13 3.162.103.116 |
| API URL | smtp-api.emailprotection.us.xcitium.com | 3.18.72.123 |
| MX1 | smtp1.emailprotection.us.xcitium.com | 52.14.97.38 3.19.220.157 |
| MX2 | smtp2.emailprotection.us.xcitium.com | 3.133.191.51 18.188.162.249 |
Region: EU (Frankfurt, Germany)
| Section | Host Name | IP Address |
| Portal | https://smtp-ui.emailprotection.eu.xcitium.com | 99.84.108.28 99.84.108.47 99.84.108.82 99.84.108.99 |
| API URL | smtp-api.emailprotection.eu.xcitium.com | 3.64.91.80 |
| MX1 | smtp1.emailprotection.eu.xcitium.com |
3.72.208.216 |
| MX2 | smtp2.emailprotection.eu.xcitium.com | 3.65.85.30 |
Changing MX Records on Common Mail Services
Notice: The instructions below are for tools that are not owned or managed by ITarian and are only intended as a guideline to help you. As such, the information may be subject to change without us knowing.
If you notice anything incorrect, please email support@itarian.com and let us know.
Yahoo MX Records
- Log in to the administrative console for your domain on smallbusiness.yahoo.com.
- Select 'Domain' from the top toolbar.
- Select 'Manage Advanced DNS Settings'.
- Select 'Change MX Records'.
- Enter your MX records.
- Select 'Submit'.
Follow these steps to create MX records for a GoDaddy hosted domain.
- Log into your GoDaddy account and select the 'My Accounts' tab.
- Select the domain you're using with Email Protection to access the Domain Settings page.
- Select 'DNS' to view your DNS records.
- Select 'Add New Record' and then select 'MX' from the Type menu.
- Enter the following details:
- Name: Enter @ to put the record on your root domain.
- Priority: Enter 0. A lower value represents higher priorities, with zero (0) being the highest priority.
- Value: This is the corresponding MX record from Email Protection; for example: itarian-smtp1.titanhq.com.
- TTL: Default
- Select 'Save'.
SETTING UP CPANEL MX RECORDS
Log in to the cPanel administrative console and follow the steps below to set up your cPanel MX records.
- From the Mail section, select 'MX Entry'.
- From the Domains section, select 'Zone Editor'.
- Select 'MX Record' to add your MX Records.
- In the window that appears, enter the following:
- Priority: Enter 0. A lower value represents higher priorities, with zero (0) being the highest priority.
- Destination: Enter your MX record.
- Select 'Add An MX Record'.
- To add MX records for the additional servers, repeat the steps above for those servers. Assign backup servers a lower priority than the primary email server.
Tip: Some cPanel servers require an MX record containing the hostname of the cPanel server for mail routing and/or authentication. If, after changing your MX records, you have issues with mail being rejected due to "too many hops" or authentication issues, add a third MX record with a priority of 100 containing the hostname of your cPanel server.
If you add a third record, you may need to lock down your cPanel server to only accept mail from the Email Protection server.
SETUP HOSTGATOR MX RECORDS
Log in to your HostGator cPanel account and follow the steps below to set up your HostGator MX records.
- In the 'Domains' section, select 'Zone Editor'.
- If you have more than one domain, find the domain you are using with Email Protection under the domain heading, and select 'Manage'.
- Find your domain's MX record from the list of zone files, and select 'Edit'.
- Enter the following:
- Priority: Enter 0. A lower value represents higher priorities, with zero (0) being the highest priority.
- Destination: Enter your MX record.
- Select 'Save Record'.
BLACKNIGHT MX RECORDS
Log into your Blacknight account at https://cp.blacknight.com, or cp.blacknighthosting.com if you are on a new system.
If you are logged into cp.blacknight.com, do the following:
- Select Hosted Domains > domainname > DNS > DNS Records.
- Select 'Add New DNS Record'.
- From the DNS Record Type drop-down menu, select 'MX'.
- Enter the following details:
- Mail Domain: This field can remain blank, unless you want to set up an MX record on a subdomain.
- Preference: Enter 0. A lower value represents higher priorities, with zero (0) being the highest priority.
- Mail exchanger: Enter the mailserver record; for example: us1-smtp-mx1.itarian.com
If you are logged into cp.blacknighthosting.com, do the following:
- Select Domains > Manage DNS.
- Select the Edit Zone pencil icon to the right of the domain.
- Add a new DNS record of type 'MX'.
- Enter the following details:
- Mail Domain: Enter @ to put the record on your root domain.
- Preference: Enter 0. A lower value represents higher priorities, with zero (0) being the highest priority.
- Mail exchanger: Enter the mailserver record; for example: us1-smtp-mx1.itarian.com
BT BROADBAND MX RECORDS
Follow these steps to create MX records for a BT Broadband hosted domain.
- Log into your BT Broadband office account as the primary user (do this by selecting 'Manage your Domain Name').
- From the Domain Maintenance page, select 'Manage' beside the domain name you want to modify.
- Select the 'Advanced Domain Manager' link in menu on the left.
- Enter your MX records.
- Select 'Save'.
Network Solutions Records
If your domain is registered at Network Solutions, you will need to update your MX records there.
- Log in to your Network Solutions account.
- Select Manage Account > My Domain Names.
- Select 'Edit Advanced DNS Records' and scroll to 'Mail Servers' (MX Records)
- Select 'Edit MX Records'.
- Enter the information for your Email Protection Skellig MX records.
- Select 'Continue'.