Channel
The Channels page explains how to connect different communication platforms—like Email, Microsoft Teams, Telegram, and WhatsApp—so the system can send and receive messages seamlessly.
It outlines the general setup steps for each channel, including authentication (API keys, tokens), configuring webhooks or endpoints for incoming data, enabling message delivery, and testing the integration. While the process follows a similar pattern across channels, each has its own specific requirements, such as WhatsApp template approval or Teams app registration.
Connecting different communication platforms are explained here: