ITarian Help

Find the desired product help

Email Protection

Email Protection

Email Protection Customer Admin

English

Print Help
Quarantine > Searching Quarantine
  • Email Protection Customer Admin
  • Email Protection Customer Setup
  • Customer Overview
  • History
    • Searching Email History
    • Managing Email In History
  • Quarantine
    • Enable Quarantine Reports
    • Searching Quarantine
    • Managing Quarantined Email
    • Quarantine Reports
  • Attachment Filtering
    • Extension Filters
    • File Name Filters
    • File Type Filters
    • MIME Type Filters
  • Global Allow & Block List
  • Geoblocking
    • Excluding A Domain From A Geoblocking Rule
    • Excluding An IP From A Geoblocking Rule
    • Adding A Geoblocking Rule
    • Excluding An Email Address From A Geoblocking Rule
  • Pattern Filtering
    • Creating A Single Pattern Filter
    • Editing A Single Pattern Filter
    • Creating A Multi Pattern Filter
    • Editing A Multi Pattern Filter
  • Policies
    • Domain Policies
    • Editing A Domain Policy
    • Sandboxing In Email Protection
  • Reporting
    • Creating A Scheduled Report
    • On Demand Reports
    • Viewing Archived Reports
  • Administrators

Searching Quarantine



Select Quarantine and follow the steps below to search emails in quarantine.

Note: 
The search you perform is preserved until you select Clear Search. This means that you can leave this page, and when you return, your search criteria and your search results are still visible.

  • Select Advanced Filter to expand the advanced search options. Enter your search criteria:
    • Date Range: Select a date range for your search. Overwrite the displayed date or use the calendar icon to select a date from the calendar.
    • Recipient (To): To search by recipient, enter the recipient's full email address. Perform wildcard searches with an asterisk (*). For example, enter *@example.com as the recipient's email address to show all users in the example.com domain. Performing very broad searches such as '*a*' may fail with a 'memory exhaustion' error.
    • Sender (From): To search by sender, enter the sender's full email address. Perform wildcard searches with an asterisk (*). For example, enter *@example.com as the sender's email address to show all users in the example.com domain. Performing very broad searches such as '*a*' may fail with a 'memory exhaustion' error.
    • Subject: Filter based on message subject. Use ‘*’ for wildcards.
    • Customer or Domain: An MSP admin can enter a customer name to filter the search. A Customer Admin or Domain Admin can filter using a domain.
    • Message Type: Search messages based on how they were classified by Email Protection —Virus, Sandbox, Spam, Archive, Banned, Content-filter or select All to search all message types.
    • Score: The spam score assigned to a message. Messages that are not analyzed for spam will have no score (for example, rejected messages).
  • Select Apply to search quarantine or Clear Search to discard your search criteria.
Comodo Help
  • IT Platform:
  • Help
  • Scripts
  • Wiki
  • Forum
  • Developer
  • RMM
  • Patch Management
  • Service Desk
  • ITSM
  • Managed Service Provider
  • Managed Detection and Response
  • Ticketing System
  • Helpdesk
  • ITIL

Copyright 2025 Itarian