ITarian Help

Find the desired product help

ITarian

ITarian

Service Desk V2 Staff Guide

English

Print Help
Service Desk Staff Panel > Manage Tools
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View Dashboard Reports
      • View And Manage Reports
      • View Statistics
    • Manage Users And Organizations
      • Manage Users
      • Manage Organizations
    • Manage Tickets
    • Manage Tools
      • Canned Response
      • Create And Manage Knowledge Base
    • View Report

Manage Tools

 


Login to Agent panel > ‘Tools’

  • You can create predefined templates and articles in tools bar. Canned response used to quickly insert pre-formatted reply templates into your messages while knowledge base promotes self-help in your support portal by posting an article to the end-users.

 

The following sections explain more on:

  • Create a canned response

  • View knowledge base
Comodo Help
  • IT Platform:
  • Help
  • Scripts
  • Wiki
  • Forum
  • Developer
  • RMM
  • Patch Management
  • Service Desk
  • ITSM
  • Managed Service Provider
  • Managed Detection and Response
  • Ticketing System
  • Helpdesk
  • ITIL

Copyright 2024 Itarian