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Service Desk V2 Staff Guide

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Service Desk Staff Panel > Staff Panel Dashboard > View Statistics
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View Dashboard Reports
      • View And Manage Reports
      • View Statistics
    • Manage Users And Organizations
      • Manage Users
      • Manage Organizations
    • Manage Tickets
    • Manage Tools
      • Canned Response
      • Create And Manage Knowledge Base
    • View Report

View Statistics


This field tells us about the number of tickets that are closed, opened and resolved. You can view the status of the tickets according to the Departments, Agents and Teams.

  • Click Agent Panel > Report 



Your overall performance status can be viewed in the statistics dashboard

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