DNS Requirements

• Endpoint Manager (ITSM) requires several domain names which should be resolved by different components.

• Endpoint Manager (ITSM) requires a minimum of one base domain and about 10 subdomains on the same level that should be resolved by different components. Otherwise you have to specify each required subdomain on every endpoint according to infrastructure.

• Basic dns domain should be set by customer. But there are few requirements for existing domains / subdomains.

List of required domains:

• Base domain

• Itsm-domain

• Xmpp-domain

• Rmm-domain

• Patch-Management-domain

• Audit-log-domain

• Download-domain

• RealtimeDeviceCommunication-API-domain

• RealtimeDeviceCommunication-Relay-domain

• BulkInstallationPackage-domain

Base domain is just a pointer for all another subdomains.

Example:

ITSM-server IP    10.0.5.1

Tigase-server IP  10.0.5.2

Turn-server IP    10.0.5.3

Assume we have ITSM domain on-prem.company.local on IP 10.0.5.1 (ITSM-server).

It means that base domain is company.local (doesn't matter which ip it has. This entry not used in the system).

Next subdomains must be related to base domain.

Rmm-domain - rmm-api.company.local (IP 10.0.5.1 same as ITSM-server)

Patch-Management-domain - plugins-api.company.local (IP 10.0.5.1 same as ITSM-server)

Audit-log-domain - auditlogs-api.company.local (IP 10.0.5.1 same as ITSM-server)

Download-domain - dl.company.local (IP 10.0.5.1 same as ITSM-server)

Xmpp-domain - xmpp.company.local (IP 10.0.5.2 tigase-server)

RealtimeDeviceCommunication-API-domain - rtdc-api.company.local (IP 10.0.5.1 same as ITSM-server)

RealtimeDeviceCommunication-Relay-domain - rtdc-relay-01.company.local (IP 10.0.5.1 same as ITSM-server)

BulkInstallationPackage-domain - bip.company.local (IP 10.0.5.1 same as ITSM-server)

Required subdomain list which should be resolved

 

From Endpoint Manager (ITSM) -server

• xmpp (to tigase-server)

From Tigase-server

•  [ITSM] - customer specified ITSM_DOMAIN (to ITSM-server)

From administrator endpoint (web access)

•  [ITSM] - customer specified ITSM_DOMAIN (to ITSM-server)

• rtdc-api (to ITSM-server)

• rtdc-relay-01 (to ITSM-server)

From enrolled device endpoint

• [ITSM] - customer specified ITSM_DOMAIN (to ITSM-server)

• bip - bulk installation package download host (to ITSM-server)

• rmm-api - rmm logs reporting (to ITSM-server)

• auditlogs-api - audit logs reporting (to ITSM-server)

• rtdc-api - remote tools configuration (to ITSM-server)

• rtdc-relay-01 - remote tools download file (to ITSM-server)

• plugins - alerts, patch management, software inventory logs reporting (to ITSM-server)

• xmpp - persistent connection for receiving push messages and remote control commands (to tigase-server)

From remote control tool

• [ITSM] - customer specified ITSM_DOMAIN (to ITSM-server)

• dl - check and download updates (to ITSM-server)

• xmpp - remote control communication (to tigase-server)

Scheme example: