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Web Protection

Web Protection

Web Protection MSP Admin

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Web Protection MSP Setup > Adding Your Customers
  • Web Protection MSP Admin
  • Web Protection MSP Setup
    • Log In To Web Protection
    • Update Your Security Settings
    • Edit Your Global Default Policy
      • Category Descriptions
      • Content Filtering Level Descriptions
    • Add Your Global Domains
    • Adding Your Customers
      • Resetting A Customer Password
  • MSP Overview
  • Managing Customer Accounts
  • Administrators
  • Security Settings
  • Customizing Your Interface
  • Global Settings
  • Certificates
  • Adding Support Links
  • Email Settings
  • Data Offload (MSP)
    • Web Protection API URLs
    • Web Protection API Authentication

Adding your Customers



Follow the below steps for more detail on adding a customer to Web Protection.

  • Go to 'Overview' and select 'Add Customer'.
  • Enter details for this customer:
    • Account Name: Name of your customer's business. For example, Example Coffee Company.
    • Customer accounts are listed alphabetically in the Customers menu. If you are managing many accounts, consider a naming convention to group customers that makes sense for your business.
    • Email: Email address associated with this customer account, for example, admin@example-coffee-company.com. This is the email address a customer admin uses to log into their Web Protection account.
    • Description: A brief description of this customer account. This is a useful field for filtering and searching.
    • Password: This is the temporary password a customer admin uses to log into their Web Protection account (minimum of eight characters; must contain a letter and a number or symbol).

      Tip: This password is not visible in the UI once the customer account is added.
    • License: A license string you can assign to this customer for your own reference, for example, customer reference number. This is not your Web Protection license.
    • License Count: An optional number you can enter for this customer to record the license count purchased.
    • Timezone: The time zone associated with this customer. Using the correct time timezone ensures that Overview information is accurate.
    • Content Category Protection Level: Select a content filtering level to apply to this customer: Essential, Enhanced, Optimum or Custom.

See Category Descriptions for a description of each category.

The level selected is applied to the customer's default policy.

Level  Categories Blocked 
Essential  Anonymizer, Compromised, Criminal Skills/Hacking, Hate Speech, Phishing/Fraud, Spam, Spyware and Malicious Sites. 
Enhanced  Anonymizer, Compromised, Criminal Skills/Hacking, Download Sites, Hate Speech, Illegal Drugs, Online Ads, Phishing/Fraud, Pornography/Sex, Spam, Spyware and Malicious Sites, Violence. 
Optimum  Alcohol, Anonymizer, Compromised, Criminal Skills/Hacking, Dating, Download Sites, Gambling, Hate Speech, Illegal Drugs, Nudity, Online Ads, Phishing/Fraud, Pornography/Sex, Spam, Spyware and Malicious Sites, Violence, Weapons. 
Custom  You can create a custom protection level in your Global Default Policy that allows or blocks access to selected categories. 

The Custom option is available when adding a customer if Custom is selected as your content filtering level from Settings > Global Default Policy.

  • Select 'Add Customer' to save this customer or 'Cancel' to close the window and discard changes.

Customer Setup

After a customer account is added to Web Protection, further setup steps must be completed to allow a customer to begin filtering their web traffic. This can be done by:

  • MSP Admin: From the side-bar menu, select the customer and drill down to the customer-level view. Follow the steps in Web Protection Customer Setup.
  • Customer Admin: Once a customer is added to Web Protection, a Customer Admin can log in at the customer level and follow the steps in Web Protection Customer Setup.
    • Customer account credentials are input by an MSP Admin when a customer account is created.
    • A customer password can be reset as necessary. See Resetting a Customer Password.

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