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Service Desk IT AI Agent- Admin Help guide

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Service Desk IT AI Agent — Admin Help Guide > Try Agent
  • Service Desk IT AI Agent — Admin Help Guide
    • Dashboard
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    • Ticket Management
    • Try Agent
    • Recommended Initial Setup
    • Frequently Asked Questions (FAQ)

Try Agent



Test the agent before exposing a new configuration to end users.

The agent navigation includes Try Agent. Use it after changing integrations, playbooks, training material, or approval behavior.


Recommended test cases
  • A question answered only from Repository/training content.
  • An Office 365 request that depends on a connected Office 365 tool.
  • A Google Workspace request that depends on a Google Workspace tool.
  • A request that should match a specific playbook.
  • A workflow that requires approval.
  • A request the AI cannot resolve, to verify the escalation/ticket path.

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