ITarian

Manage Announcements

Click 'Admin Panel' > 'Announcements'

• You can send email notifications containing important information to all staff members.

• Announcements can be about items like changes to work flows, upcoming server maintenance, reminders to close tickets within the stipulated time, and so on.

• You can send announcements immediately or save as a draft to circulate later.

Use the following links to jump to the task you need help with:

• Overview of the interface

• Create a new announcement

• Send an announcement

• Update an announcement

Overview of the interface

• Open the Admin panel (see the last link on the left)

• Click 'Announcements':

 

 

• Title: The name of the announcement.
  

• Status: Whether the announcement has been sent, is ready to send, is saved as a draft, or is in the process of being sent.

• Date Added: The date when the announcement was added to Service Desk.

• Last Updated: The date and time when the announcement was added/edited.

Click a column header to sort items in ascending/descending order.

Create a new announcement

• Open the admin panel

• Click 'Announcements' on the left

• Click 'Add New Announcement':

Title: Enter the title for the announcement.

Status: Select the status of the announcement. The options available are:

• Draft: Announcements that are incomplete and can be saved as draft. These cannot be sent to staff members.

• Ready for sent: Announcements that are ready for sending to staff members.

Content: Enter the message you wish to send to staff members.

Click 'Add Announcement' to save.

Send an announcement

• Open the admin panel

• Click 'Announcements' on the left

• Select the announcements you want to send

• Click 'Deliver [Ready for sent]':

• Click 'Yes, Do it!' to send the announcement(s).
  

Service Desk sends the announcement via email to all staff members.

Note - You can only send announcements that have the status 'Ready for sent'. Click ‘Admin Panel’ > ‘Announcements’ to change the status of an announcement.

Update an announcement

You can change the subject, content and status of a saved announcement at any time.

• Open the admin panel

• Click 'Announcements' on the left

• Click on the title of the announcement you want to edit

 

• Change the title, content and status as required

• Click 'Update Announcement' to save your changes

Remove an announcement

• Open the admin panel

• Click 'Announcements' on the left

• Select the announcement that you want to delete

• Click 'Delete' at the top of the screen and confirm the deletion.