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Service Desk Admin Guide

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Service Desk Admin Panel > Service Desk Configuration > Company Profile And Support Portal Settings
  • Introduction To Service Desk Module
    • Quick Start
    • Login To The Service Desk Module
  • Service Desk Admin Panel
    • Admin Panel Dashboard
      • View The Dashboard And Export Reports
      • View Alerts & Notifications
    • Service Desk Configuration
      • Company Profile And Support Portal Settings
      • Service Desk System Settings
      • Ticket Settings And Options
      • User Registration Settings
      • Email Settings And Options
      • Access Control Settings
      • Knowledge Base Settings And Options
      • Autoresponder Settings
      • Configure Alerts And Notices
      • Configure Two Factor Authentication
    • Manage Service Desk Components
      • Ticket Categories
      • Ticket Filters
      • Service Level Agreements (SLA)
      • API Keys
      • Client Portal Pages
        • Configure Your Support Center Page
      • Forms
      • Custom Lists
      • View And Manage Asset Types
      • Manage Materials And Expense Items
      • Manage Charging Plans
    • Email Management
      • Setup Your Support Email Addresses
      • Block User Email Addresses
      • Email Templates
      • Test Outgoing Email Settings
    • Manage Time Sheets
    • Manage Staff
      • Staff Members
      • Staff Roles
      • Departments
      • Time Sheet Templates
      • Material Approval
    • Manage Announcements
    • Generate Reports
      • Time Log Reports
      • Ticket Report
      • Asset Reports
      • Service Types Reports
      • Department Ticket Reports
      • Agent Reports
      • Users Reports
      • Resource Appointment Reports
      • Scheduled Reports
    • Finance
      • Generate Cost Reports
      • Manage Contracts
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View The Dashboard And Export Reports
      • View Staff Members
      • My Profile
    • Manage Users And Customers
      • Manage Users
      • Manage Customers
    • Manage Tickets
      • Ticket Details
    • Manage Knowledgebase
      • FAQs
      • Manage FAQ Categories
      • Canned Responses
    • Manage Projects
    • Manage Staff Time Sheets
    • Manage Calendars
  • Appendix 1 - Field Types In Custom Forms And Custom Lists
  • Appendix 2 - Ticket Priorities
  • Appendix 3 - How Charging Works In Service Desk
  • About ITarian

Company Profile and Support Portal Settings

 

Click 'Admin Panel' > 'Settings' > 'Company'
  • The company profile area contains details about your organization and lets you customize your support portal
  • Your support portal is the site where your users can submit tickets and track tickets or read your support content. The URL of your portal is https://[your company name].servicedesk.comodo.com
  • You can brand the support portal with your own logos and web page content.

Add company profile information and customize your support portal

  • Open the admin panel (see the last link on the left)
  • Click 'Settings' > 'Company'




    Basic Information
    • Company Name: The name of your organization
    • Website: The URL of your corporate/marketing website
    • Phone Number: Your company's contact number
    • Address: The physical/postal address of your company
    • Company Email: Provide the company's contact email address

    Note:

    The default field labels explained in this section. You can change the labels in forms interface.

    • Click 'Admin Panel' > 'Manage' > 'Forms' then open the 'Company Information' form to edit its labels.

    You can also modify the number of fields shown in the company information area.


    See Forms for information.

    Site Pages
    • This area lets you customize the pages on your support portal. This portal is where users can submit tickets to you or your support team.
    • Service Desk ships with a default landing, offline, and thank-you pages.
    • You can customize these pages at 'Admin Panel' > 'Manage' > 'Pages'.
    • See Client Portal Pages if you need help with this.

    Choose site pages

    • Select the pages you want to use on your portal from the drop-down menus:



    • Landing Page: The ‘home page’ of your site.
    • Offline Page: The page shown when the support site is not available.
    • Click 'Admin Panel' > 'Settings' > 'System' to switch your support portal online or offline.
    • See Service Desk System Settings to read more about system settings
    • Default Thank-You Page: The page that is shown after a user submits a ticket.


    Note: You can manage pages shown in the your support portal as follows:

    • Click 'Admin Panel' > 'Manage' > 'Pages' to add more pages.
    • Click a page to edit its content and settings.

    See Client Portal Pages for more information.


    Logos

    • The logo is the banner shown at the top-left of your support portal:



    • You can use the system default logo or upload your own company logo.
    • Logo requirements:
    • Format - gif, jpg or png.
    • Dimensions - 817 px X 170 px.
    • Click the browse button, select your image then click ‘Open’.

    Click 'Save Changes'.

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