Step 6 - Create New Organizations and Assign Users to Organizations,Ticket Support System

Step 6 - Create New Organizations and Assign Users to Organizations

This tab displays a list of organizations, where they can be viewed, edited or deleted.

To Create an Organization

Go to Users > Organizations > Create Organization

Enter the name, phone number and website.
Add the address for further communication.
You can add the ‘Internal notes’ in the mentioned filed. Here the notes written can be shared with the agents/admins.

Delete an Organization

The selected organizations will be deleted successfully. Once the organization deleted the associated users of that organization will also remove

Edit Organization

In case if you want to edit the organizations, you can change the desired filed added here.
Click ‘Submit’ to save your changes.

View an Organization

An Organization's profile looks like this

This tab displays a list of users who belong to the organization.
Clicking ‘Edit’ will take you take the create organization page where you can edit the details.
You can check the ticket details that belong to a particular user, also change the status of the ticket. Tickets of a particular user can be merged together.
You can view the number of ‘Open ticket’, ‘Closed tickets’ and ‘Deleted tickets’ of a user. This area describes about the ticket subject, id, priority, last replier, assigned to and last activity of a user

To assign users to organizations

Go to Agent Panel > Users > Users Directory
Select a User you would like to add to a department >Click ‘Edit’ tab
Select Organisation from the dropdown list. Once the Organisation is selected the user will assign to the selected organization.
Click ‘Update’ to save your changes