Itarian Service Desk V2 - Quick Start Guide

This tutorial explains how ITarian admins can configure Service Desk to manage their support ticketing infrastructure. The guide covers basic setup, departments,teams,user groups, staff, ticket categories and the knowledge-base.

• Step 1 - Login to the admin panel
  
  
• Step 2 - Create new departments and teams (optional)
  
  
• Step 3 - Add a new support agent
  
  
• Step 4 - Add ticket help topics
  
  
• Step 5 - Enroll users
  
  
• Step 6 - Create new organizations and assign users to organizations
  
  
• Step 7 - Manage tickets
  
  
• Step 8 - Manage the knowledgebase and canned response
  
  
• Step 9 - Configure system settings
  
  
• Step 10 - Configure auto-response emails
  
  
• Step 11 - View reports