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Service Desk V2 - Quick Start Guide

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Itarian Service Desk V2 - Quick Start Guide > Step 9 - Configure System Settings
  • Itarian Service Desk V2 - Quick Start Guide
    • Step 1 - Login To The Admin Console
    • Step 2 - Create New Departments And Teams (optional)
    • Step 3 - View And Manage Support Agent
    • Step 4 - Add Ticket Help Topics
    • Step 5 - Enroll Users
    • Step 6 - Create New Organizations And Assign Users To Organizations
    • Step 7 - Manage Tickets
    • Step 8 - Manage The Knowledgebase And Canned Response
    • Step 9 - Configure System Settings
    • Step 10 - Configure Auto-Response Emails
    • Step 11 - View Reports

Step 9 - Configure System Settings


 

  • Login to Admin Panel > Settings > System.



Name/ Title: Provide your company name in the text box, for the company name to appear on the upper left corner of your website.

URL: Add your company URL in the box   

Default time zone: Select a time zone of your region from the drop-down menu. When we select the time zone it is applied as the default time zone for the helpdesk system.

Date and time Format: Select a date and time format from the drop-down list.

For eg : 02/03/2022 02:08 pm




Status: User can access helpdesk only when Status is online, if the offline mode is selected, then it will turn off the helpdesk system (Which can be turned back on from Backend only).

Allow users to set ticket status: Allow users to view the ticket status as open, closed, resolved etc. If it is set as ‘no’ user will not able to view the ticket status

Allow unverified users to create tickets: Allow all the users can create tickets in the help desk. if not enabled unverified user can’t create ticket in helpdesk, so they need to request agents to create tickets

Make email mandatory for ticket/user creation: Set email mandatory in user creation, because a verification and a password are sent to the user’s email, so that they can login to the help desk

  • Click ‘Submit’ to save your changes



 

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