ITarian

Manage Staff

• Staff Members are the support personnel who attend to tickets submitted by users. Staff may also be referred to as 'agents' in Service Desk.

• You can only add new staff members through the ITarian interface.

• Login to ITarian > Click ‘Management’ > ‘Staff’

• Service Desk imports staff with the same role they have in ITarian. The role determines their permissions in the Service Desk interface. You can also create custom roles in Service Desk if required.

• New staff are assigned to the ‘default’ Service Desk department. You can also create new departments and assign staff to them.

• You can set the default department at 'Admin Panel' > 'Settings' > 'System'

• See Departments for more help departments in general.
  

• See Update a staff for help on assign staff to a department.

• The staff area lets admins update staff details, create new roles and departments, create time-sheet templates, and review material/expense items.

See the following sections for more on each area: 

• Staff Members

• Staff Roles

• Departments

• Timesheet Templates

• Material Approval