My Ticket
The 'My Tickets' feature lets staff view and take actions on tickets that are assigned to them. Tickets can be answered, re-assigned, transferred, updated for time-spent and more.
- Tap the ticket to open the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs'. Click here to find out more about these items.
- Tap the hamburger
menu to access the ticket actions menu. Click changed user
here for more details about ticket action.
- Click
'Save' for the changes to take effect.