ITarian

Users

The 'Users' tab lets staff members add users, register guests, view which tickets are assigned to a particular user and create new tickets. By tapping a guest user's name, staff members can register the user with Service Desk, add notes and view tickets associated with the user.

Add a User

A non-registered user that raises a ticket in the ITarian app is added as a guest user. Guest users must be registered in ITarian to enjoy full account functionality.

• To add a user, click 'Add new' and enter the following details:
  

• Status - The status of a user

• Email Address: Enter the email address of the user. This is used for signing into the web portal after the registration is completed. 

• Full Name: The name of the user.

• Customer: Select the customer from the drop-down.

• Phone Number: The contact number of the user. 

Staff can also perform the following actions: 

• Tickets: Allows staff to view associated ticket details 

• Internal Notes: Enter any notes regarding the customer.

• Register: Allows staffs to register guest users. Click here to find out more about registering users.

• Delete: Allows staff to remove a user.

• Click 'Save' 
  

The new user is added to ITarian

Register a user

• Click an existing guest user.
  

• Click 'REGISTER' on the top right. 

• An activation email will be sent to the guest's email id. 

• Clicking on the link will activate the users account.