Billable Time and Cost
The 'Billable time and Cost' of the ticket provides information on total billable time spent on individual tasks, sub-tasks and tickets.
- This feature lets account admins to view currently active and previously billed time.
- To view a specific bill amount, staff should choose the billing period and select the customer from the drop-down list.
The billing details of the customer displayed. The parameters of the billing tab are fetched from the ticket and are non-editable.
Customer - Label of the customer.
Month Fee - Monthly charges are automatically populated as per the rate entered when adding the customer.
Bill period - Period for which the bill is generated.
Billable time - Time spent which is billable.
Time spent - Time spent by staff for resolving the ticket.
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Note: The customer needs to be added to ITarian Service desk before it will appear in ITarian Mobile. See https://help.itarian.com/topic-452-1-949-13168-Manage-Users-and-Customers.html for more details. |