ITarian Help

Find the desired product help

ITarian

ITarian

ITarian Mobile Guide

English

Print Help Download Help
Introduction To ITarian Mobile
  • Introduction To ITarian Mobile
    • Sign Up For A ITarian Account
    • Get The App And Log In
  • Dashboard - Manage Tickets
    • New Ticket
    • Open Tickets
    • My Tickets
    • Overdue Tickets
    • Unassigned Tickets
    • Closed Tickets
    • Billable Time And Cost
    • Users And Customers
      • Users
      • Customers
    • Search Options
      • Simple Search
      • Advanced Search
      • User Search
      • Customer Search
    • Manage Time
      • Manual Time Entries
      • Stopwatch
    • Mobile Service Desk Components
      • Manage Materials And Expenses
      • Share Tickets
      • Internal Note
  • Settings
  • About ITarian Mobile
  • About ITarian

Introduction to ITarian Mobile

 

ITarian Mobile allows Service Desk users to track and manage support tickets on their mobile devices.


Service Desk is a fully featured ticket management system that allows companies to implement strong work-flows for internal and customer-facing support departments. The mobile app lets admins and staff respond to tickets, reassign tickets, share tickets, add billable time, manage users/organizations and more.


This guide covers account set up, installation and app usage.

  • Introduction to ITarian
  • Sign up for an ITarian account - Create an account.
  • Get the app and login - Install the app.
  • Dashboard - Manage Tickets - Manage tickets as an administrator or staff member.
  • New ticket - Create a ticket.
  • Open Tickets - Manage current tickets in progress.
  • My tickets – Manage tickets assigned to specific staffs.
  • Overdue Tickets - Manage tickets that have exceed the SLA due date.
  • Unassigned Tickets - Manage tickets that are not currently assigned to a staff member.
  • Closed Tickets - Manage, review, reopen and reassign closed tickets.

  • Billable Time and Cost - Manage time spent on individual tasks and tickets.
  • Users and Customers - Manage and configuring users and customers.
  • Search Options - Find specific tickets.
  • Simple Search- Search for Ticket ID, user name, customer.

  • Advanced Search - Search tickets based on criteria : status, date, category and more.
  • User Search - Search for a specific user or guest.
  • Customer Search - Search for a specific customer.
  • Manage Time - View and add billable time
  • Mobile Service Desk Components - Additional features offered by Service Desk.
  • Manage Materials and Expenses - How to add materials and costs to your ticket.
  • Share Tickets - Share your ticket with other service desk staff.
  • Internal Note - Create an internal note for other staff.
  • Settings - Configure notification type users will be notified. 
  • About ITarian Mobile - Details of the product and its version number.
To use the app, you should already have a ITarian account and have active staff members in the Service Desk component.
Comodo Help
  • IT Platform:
  • Help
  • Scripts
  • Wiki
  • Forum
  • Developer
  • RMM
  • Patch Management
  • Service Desk
  • ITSM
  • Managed Service Provider
  • Managed Detection and Response
  • Ticketing System
  • Helpdesk
  • ITIL

Copyright 2025 Itarian