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Overdue Tickets

 

The 'Overdue Tickets' interface lists all tickets which were not resolved within the period stipulated in the SLA. The Default SLA plan, Auto-close Overdue Ticket Time-out and Overdue ticket alert details are configured in https://www.itarian.com/ in advance. 




    • Tap the ticket to open the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs. Click here to find out more about these items.
    • Tap the hamburger menu to access the ticket actions menu. Click here for more details about ticket actions.
    • Click 'Save' for the changes to take effect.