Overdue Tickets
The 'Overdue Tickets'
interface lists all tickets which were not resolved within the
period stipulated in the SLA. The Default SLA plan, Auto-close Overdue Ticket Time-out
and Overdue ticket alert details are configured in https://www.itarian.com/ in advance.
- Click https://help.itarian.com/topic-452-1-949-13130-Ticket-Settings-and-Options.html to learn more about configuration settings for overdue tickets.
- Tap the ticket to open the ticket. Each ticket has 'Info', 'Details', 'Thread', 'Time Spent' and 'Materials' tabs. Click here to find out more about these items.
-
Tap the hamburger
menu to access the ticket actions menu. Click
here for more details about ticket actions.
- Click 'Save' for the changes to take effect.