Manual Time Entries
You can add/edit time spent manually in the 'TIME
SPENT' tab by tapping the 'ADD WORK TIME' button
at the top-right.
Note:
- You need check 'Enable manual time entry' box in the ITarian portal at 'Admin Panel' > 'Settings' > 'Tickets' to activate the 'Add Work Time' button
- You can view previous time spent and billable time in the 'INFO' and 'TIME SPENT' tabs. You can also view the entire work history in the 'Thread' tab.
Manually Add Work Time
- Tap an open ticket
- Tap the 'Time Spent' tab
- Tap the 'ADD WORK TIME' button
An 'Add Work time' dialog opens:
- 'Start Time' and 'End Time' - Display the current date and time. You can modify these dates and time details.
- Duration - Displays the time spent on the ticket.
- Billable - Enabled by default. You can toggle the option if you need not bill your work time.
- Service Type - Select the service offered during the service session from the scroll list: Onsite, Remote, Telephone
- Reasons for adding this time entry. Optional but highly recommended - You can enter a reason to identify the changes in future or leave it blank.
Resume An Open Ticket
- Tap the 'Play' button present on the bottom of the ticket.
The
ticket displays a confirmation dialog asking if you your sure
that you want to resume the ticket.
The dialog will also consist of 'Reasons for status change' which is optional. You can enter details as to why you have begun to work on the same ticket again.
|
Note: If you exit the ticket while timer is running, an alert message will be displayed asking if you wish to save the time as billable time. You can chose to bill your work by tapping 'OK' or leave it by clicking 'Cancel'. |