Share Tickets
You can email ticket details to other users and staff using the 'Share Ticket' option in the ticket. This option is available in all ticket categories. Any staff/user can share a ticket and its details.
Share a ticket
- Tap
the
icon at top-right then tap the 'Share Ticket' from the menu.
The 'Share Ticket' screen opens:
- Users: To add users, tap the 'Select Contacts' in 'Users' option.
![](https://help.itarian.com/uploads/ITarian/d46bf777f45366fbe6b1315a52963028/5eac818f1e1c4adc19d335055b06586b/660b32e678a71ef4cfae6551bf17765b/share6.png)
- Staffs: To add staff, tap the 'Select Contacts' in the 'Staffs' option.
- A dialog with available mail recipients will be displayed for both users and staffs.
- Others: Type the email addresses of other contacts that you wish to receive the mail, separated by commas.
- Notes: Enter your reasons for sharing the ticket. This is optional.
- Tap the 'Send' to share the ticket.