ITarian

Internal Note

Internal notes allow you to share important or interesting notifications with all staff who open the ticket. This option is available in all ticket categories.

Add Internal Notes

• Tap a ticket to open the ticket details area

• Tap the  icon and then tap 'Post Internal Note'

Enter details required in the 'Post Internal Notes' screen:

• Note Title: Enter the title of the note.

• Note Details: Enter the description of the note.

• Attachment: Attach your file (for example: company logo) or photo to the internal note from your mobile device.

• Choose the item from your mobile device.

• Service Type: Select a service provided during the session from the drop-down.

• Is Billable: Specify whether the time is billable by selecting the checkbox.

• Tap 'Post' after you entered the details of internal notes.

• Tap 'OK' to confirm your post.