IT Endpoint Manager

Understand CCS Alerts

• Antivirus alerts inform you if a virus has been detected and provide options on how to handle the threat

• Alerts can also be used to instruct CCS on how it should behave in future when it encounters activities of the same type
  

• Alerts are generated whenever malware is detected.

• The alert contains the name of the virus, its location on your disk, and other information about the virus.

You can clean the threat or ignore it:

• Clean - Disinfects the file if a disinfection routine exists. If no routine exists then the file is moved to Quarantined Items

• Ignore - Dismisses the alert and allows the file to run. Only do this if you are 100% sure the file is safe. 

• Two options are available if you select 'Ignore':

• Once - The file is allowed to run this time only. The file will still be detected as a threat by future scans and another alert shown.

• Add to Exclusions – Allow the file to run and create a permanent exception for the file. Future scans will not flag the file as a threat nor raise an alert. The file is also added to the Exclusions list.
  

Antivirus notification

• You can configure the on-access scanner to automatically quarantine any threats it finds.

• If enabled, you will see a notification when CCS quarantines a file:

• Hide these alerts – CCS will still quarantine the threat but will not show the notification.