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ITarian Admin Guide

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The Dashboard
  • Introduction To ITarian
  • Sign Up For An ITarian Account
    • Login To Your Account
  • The Admin Console
  • The Dashboard
  • Manage Admins, Staff And Roles
    • Manage Admins And Staff
    • Manage Roles
    • Admin Privilege Levels
  • Manage Companies
  • Manage Partners
  • Access ITarian Modules
  • App Store
    • Add Acronis Backup
    • Add Quote Manager
    • Add CWatch
    • Upgrade Endpoint Manager
    • Add Comodo Secure Web Gateway
    • Upgrade Secure Internet Gateway
    • Add Customer Relationship Management
    • Add Comodo Dome Cloud Firewall
    • Add Comodo Data Loss Prevention
    • Add Comodo Secure Email Gateway Enterprise
    • Add Comodo Secure Email Gateway - MSP
    • Add Comodo Dome Firewall Virtual Appliance
    • Add Comodo Dome Firewall Central Manager
    • Add CWatch EDR
    • Add Service Desk
    • Add MDR
  • Quick Actions
  • Tool Set
  • Manage Your Account
    • Update Your Account Details And Customize Reports
    • ITarian License Account Details
    • Account Security Settings
    • Remote Access Support
  • Manage Subscriptions, Usage, Billing And Settings
    • Manage Subscriptions
    • View Usage Details
    • View Billing Details
    • Configure App Settings And Service URL
  • Reports
  • Notifications
  • View Audit Logs
  • Configure ITarian Settings
  • ITarian Support
  • View Release Notes
  • Appendix 1 - ITarian Versions
  • Appendix 2 - Charging For Managed Devices
  • About ITarian

The Dashboard


The dashboard contains statistics, charts and important information from all ITarian modules. This includes service desk tickets, endpoint patch status, operating system breakdown, endpoint security policies, and more.




  • The Quick Action toolbar contains short-cuts to key tasks in various ITarian products:




    • Enroll New Device - Endpoint Manager. Opens the 'Device List' page. Click 'Enroll Device' to add an individual device.
      • New Ticket - Service Desk. Lets you create a new support ticket in the Service Desk module.
      • New Customer - ITarian portal. Create a new ITarian customer (MSPs only). Customers you create here will be available in all integrated modules (Endpoint Manager, Service Desk, Quote Manager etc).
        • Enroll Devices in Bulk - Endpoint Manager. Download the packages required to enroll multiple devices into Endpoint Manager. These include the communication and security clients, and HTTPS proxy server agent.
        • New Opportunity - CRM. Opens the 'Create New Opportunity' page.
        • New Quote - Quote Manager. Opens the 'Quotes' page so you can create a new sales or service quotation.

        MSP customers - The dashboard shows combined stats for all companies you have added to the account. You can change this to show individual companies if required:

        • Click the 'Customer' drop-down on the left



        • 'All' - View statistics for all companies

        or

        • Select a specific a company. The dashboard will auto-update with your chosen statistics.

         Enterprise customers - the dashboard only shows stats for your company.


        Customize Dashboard Charts

         

        The dashboard shows bar charts, pie-charts and tables related to the company. You can view, hide or re-order items as required.

        • Click 'Customize' at the far end of the interface to change dashboard layout:


        • Use the switches on the right to show or hide an item.
        • Drag-and-drop a row to re-order it on the dashboard.
        • The changes are automatically applied. Click the 'ITarian' logo to return to the dashboard.
        • The number of disabled components is shown next to the 'Customize' link:. 

         

        Dashboard Panes


        Endpoint Manager - Security Status

        • Security information about devices you have added to Endpoint Manager. Statistics include
        • How many devices have the firewall, antivirus or sandbox disabled
        • How many devices need virus database updates
        • How many devices are infected and how many are clean
        • How many devices have operating system patches outstanding


        • Click any link to open the device list page in endpoint manager. From here you can fix items as required.

        Service Desk - Ticket Data

        • Key data about your service desk tickets. Statistics include:
        • How many tickets are open, overdue and so on.
        • Number of tickets auto-created by ITarian applications like Endpoint Manager.
        • Number of tickets created by users.


         

        • Click any link to view the relevant list of tickets in Service Desk. See https://help.comodo.com/topic-452-1-949-13169-Manage-Tickets.html for more details.
        • for more details.

         

        Service Desk - Tickets Status

        • The number of overdue, open and high priority at various points in time.



         

        • Place your mouse cursor over a section to see the status of tickets for that particular date.

        If no tickets are available, you instead will see link - 'Click Here to Create New Ticket'. See https://help.comodo.com/topic-452-1-949-13169-Manage-Tickets.html#create_new_user for help to create tickets.


        Endpoint Manager - Endpoint Patch Status

            • Shows how many of your Windows devices are missing critical, optional and important patches, and how many are fully patched.



            • Place your mouse on a sector to view the number of endpoints with the respective patch status.
              • Click a link on the right to view the relevant list of devices in Endpoint Manager.

               

              Endpoint Manager - Activity Status

              • Shows how many of your devices are currently connected to Endpoint Manager.
              • 'Inactive' means devices that have not connected for more than a day.



              • Place your mouse on a sector to view the number of endpoints with that status.
              • Click a link on the right to view the relevant list of devices in Endpoint Manager.

              Endpoint Manager - Devices Type
              • Shows enrolled devices by device type.
              • Types include PC, servers, smartphones and tablets.
              • Device types are on the X-axis and quantity of endpoints on the Y-axis.




              • Place your mouse on a bar to view the number of endpoints of that type.
              • Click a bar to view the relevant list of devices in Endpoint Manager.

              Endpoint Manager - Operating Systems

              • Shows enrolled devices by operating system.




              • Place your mouse on a bar to view the he number of endpoints of that OS.
              • Click a bar to view the relevant list of devices in Endpoint Manager..
              • If you haven't added any devices yet, then this area will instead show a link - 'Click Here to Add Devices'.
              • This opens the 'Device Management' interface. See https://help.comodo.com/topic-399-1-786-10126-Enroll-User-Devices-for-Management.html for help to enroll a device.

              Endpoint Manager - Profile Status

              • How many devices of each operating system have an active Endpoint Manager profile installed.
              • Operating systems are on the X-axis. The number of devices is on the Y-axis.



              • Place your mouse on a bar to view the he number of endpoints of that category.
              • Click a bar to view the relevant list of devices in Endpoint Manager.

              Quote Manager - Sales Funnel

              • The number of quotes that have been accepted, published and are in draft status.
              • This widget is only available if Quote Manager is enabled.



              • Click a link on the right to open the relevant list of quotes in Quote Manger.

              Endpoint Manager - Status Per Company (MSPs only)

              • Summary of device status for each company you have added to Itarian. Includes:
              • number of devices online/offline (connected to Endpoint Manager)
              • number of devices with a profile installed
              • number of devices that require patches.




              Secure Internet Gateway

              • Shows threats blocked and the internet browsing patterns of devices in your network. This section is only populated if Comodo Secure Internet Gateway is active on your account.
              • See the Comodo Secure Internet Gateway guide at https://help.comodo.com/topic-434-1-840-10755-Introduction-to-Comodo-Secure-Internet-Gateway.html for more about the product.




              • Click any bar chart to open the relevant detail page in Comodo Secure Internet Gateway.
              • The links below 'Visits to dangerous sites' take you to the reports page in Comodo Secure Internet Gateway.
              • The 'Upgrade' button allows you to subscribe for other Comodo Secure products, including Comodo Secure Web Gateway and Comodo Data Loss Prevention.

              Endpoint Manager - OS Patches by Classification

              • Shows how many of your Windows devices are missing operating system patches of different categories.


              • Place your mouse over a bar to view the number of endpoints that need patches of that type
              • Click on a bar to view the missing patches, and the devices that require them
              • See https://help.itarian.com/topic-459-1-1005-14990-Manage-OS-Patches-on-Windows-Endpoints.html for help to install missing patches

              Endpoint Manager - Patch Management Third Party applications

              • Shows how many Windows devices need updates for third party applications.



              • Place your mouse over a bar to view the number of endpoints that need patches for a specific application
              • Click on a bar to see view the missing patches, and the devices that need them
              • See https://help.itarian.com/topic-459-1-1005-14991-Install-3rd-Party-Application-Patches-on-Windows-Endpoints.html for help on installing missing updates to endpoints.

              Endpoint Manager – Total Security Patches needed by Severity

              • Shows how many of your Windows devices are missing security patches by criticality.


              • Place your mouse over a bar to view the number of endpoints that need patches of that type.
              • Click on a bar to view the missing patches, and the devices that need them.
              • See https://help.itarian.com/topic-459-1-1005-14990-Manage-OS-Patches-on-Windows-Endpoints.html for help on installing missing patches to endpoints.

              Help Actions


              In case of any issues or clarifications regarding the application, administrators can refer to help guides or write to support to resolve them.




              • Help Guides - View help guides for ITarian modules such as Service Desk and Endpoint Manager.
              • Forum - Opens the MSSP consortium forum page where you can ask questions or join in discussions.
              • Email Support - Send email to our support staff for any issues.
              • Contact Us - Details of support information.

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