View Audit Logs

• Click 'Management' > 'Audit Logs'

ITarian stores event logs from the console and Service Desk for up to seven days

• The log viewer lets you view logs from both Service Desk and the ITarian console

• You can filter logs by module and event type

• You can run simple or complex queries to view specific logs. You can also save queries for repeat searches.

• Logs can be exported to a .csv file for later analysis

• You can customize which columns are shown in the interface.

View the Audit Logs

• Click 'Management' > 'Audit Logs'

 

Audit Data Logs - Table of Column Descriptions
Column Header	Description
Customer	The client company involved in the event. Note: The 'Customer' column is only available for ITarian MSP customers.
Log Creation Date	Time the log was generated.
Staff	Person who executed the action described in the log.
Component Name	The ITarian module responsible for the action. Possible values are: ITarian Portal Service Desk
Event Name	The label assigned to the event.
Action Type	The activity performed in the event.
The following columns can be added to the table by clicking the 'Customize' button at top-right. See 'Add/Remove Columns in the Log Viewer' for more details.
Extra Information	Additional details, if any, for the event.
Old Value	Click the 'Detail' link to view the value of the parameter before the change.
Session ID	The identifier of the admin/staff login session during which the event occurred.
Affected Object	The identifier of the parameter that was changed.
New Value	Click the 'Detail' link to view the value of the parameter after the change.

• You can navigate to different pages by clicking 'Next' or 'Prev' at the bottom.
  

Add/Remove Columns in the Log Viewer

 

Six columns are displayed by default in the 'Audit Data Log' interface. You can add more columns if you want to view additional details. You can also hide columns that you don't want displayed.

Add or remove columns

• Click the 'Customize' button at top-right

• Use the check-boxes to enable or disable columns as required

Note: Mandatory columns are grayed-out and cannot be disabled.

• Click 'Save' to apply your changes

The following sections explain more about filtering and searching the logs

• Select the time period to view the logs

• Use advanced search query to filter logs

• Use saved search queries to filter logs

• Export the logs as .csv file

Select the Time Period to View Logs

• Logs are available for up to seven days prior to the current date.

• Use the 'Time Range' field at top-left to choose the log display period.

View logs for a specific time period

• Click the calendar icon at the right of the 'Time Range' field

• Select the time period:

• Last 7 Days - Event logs for the previous seven days

• Last 3 Days - Event logs for the previous three days

• Today - Event logs for the current day

• Custom Range - Get event logs for a specific date range.

• Select the start and end dates from the calendars

• Click 'Apply'.

Use Advanced Search Query to Filter Logs

Custom search queries let you filter logs for specific events on a specific module. The query can also be saved for use in future use.

Filter logs using an advanced search query

• Click the 'Advanced Query' button on the top

The 'Advanced Query' dialog will open.

• Complete the form parameters:
  

Advanced Query - Form Parameters
Column Header	Description
Advanced Query Name	Create a label for the query. Ideally this should clearly identify the purpose of the query.
Customer	Search for logs which concern specific clients.
Component	Search for logs which concern specific ITarian modules. The available options are: All ITarian (the ITarian umbrella console) Service Desk
Event Name	Search for logs that have a specific label.
Action Type	Search for logs which feature a specific activity.
Staff	Search for logs which involved specific personnel.

• Click 'Search' to filter logs based on the conditions in your query

• Click 'Save' to save the query for future use. See Use Saved Search Queries to Filter Logs for more details

• To clear an active filter, click 'Advanced Query' > click 'Clear Form' > click 'Search'

Use Saved Search Queries to Filter Logs

• ITarian lets you save search queries for use in future
  

Use a saved query

• Click the 'Manage Query' button at the top

• Select the queries you want to use from the drop-down. You can select any number of queries at a time.

Tip: Type first few letters of a query name in the 'Search' box to quickly find a specific query.

• Click 'Select & Search'

The logs will be filtered and only those meeting the search queries will be displayed.

• Select queries and click the trash can icon   to remove them from the list.

Export the Logs as .csv File

The currently displayed logs can be exported to a comma separated value (CSV) file for later analysis and troubleshooting.

To export logs to csv file:

• Click the 'Export to CSV' button

The log file will be downloaded as a .csv file. The file can be opened with spreadsheet applications like Microsoft Excel and OpenOffice Calc.