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ITarian Admin Guide

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Access ITarian Modules
  • Introduction To ITarian
  • Sign Up For An ITarian Account
    • Login To Your Account
  • The Admin Console
  • The Dashboard
  • Manage Admins, Staff And Roles
    • Manage Admins And Staff
    • Manage Roles
    • Admin Privilege Levels
  • Manage Companies
  • Manage Partners
  • Access ITarian Modules
  • App Store
    • Add Acronis Backup
    • Add Quote Manager
    • Add CWatch
    • Upgrade Endpoint Manager
    • Add Comodo Secure Web Gateway
    • Upgrade Secure Internet Gateway
    • Add Customer Relationship Management
    • Add Comodo Dome Cloud Firewall
    • Add Comodo Data Loss Prevention
    • Add Comodo Secure Email Gateway Enterprise
    • Add Comodo Secure Email Gateway - MSP
    • Add Comodo Dome Firewall Virtual Appliance
    • Add Comodo Dome Firewall Central Manager
    • Add CWatch EDR
    • Add Service Desk
    • Add MDR
  • Quick Actions
  • Tool Set
  • Manage Your Account
    • Update Your Account Details And Customize Reports
    • ITarian License Account Details
    • Account Security Settings
    • Remote Access Support
  • Manage Subscriptions, Usage, Billing And Settings
    • Manage Subscriptions
    • View Usage Details
    • View Billing Details
    • Configure App Settings And Service URL
  • Reports
  • Notifications
  • View Audit Logs
  • Configure ITarian Settings
  • ITarian Support
  • View Release Notes
  • Appendix 1 - ITarian Versions
  • Appendix 2 - Charging For Managed Devices
  • About ITarian

Access ITarian Modules


  • Core modules - Click ‘Applications’ on the ITarian menu-bar
  • Additional modules – Click ‘Store’ on the ITarian menu-bar

A module is an enterprise application which is integrated with ITarian. Examples include 'Endpoint Manager', 'Service Desk' and 'CRM'.

  • Each module answers a specific security, productivity or management need. Together, they form a suite of tools which will streamline your workflows, increase your productivity and improve the service you provide to customers.
  • The modules available to you depends on whether you have an MSP or enterprise account. See the Appendix for a list of products available in each type.

Core modules (‘Applications’ menu):

  • Endpoint Manager - Manage, monitor and secure mobile and fixed devices which connect to customer networks. Also includes patch management and remote control functionality.
    • Comodo Secure Internet Gateway - Advanced web filter which provides comprehensive, DNS-based security for networks.
    • Technology Assessment Platform (TAP) - A utility that helps MSPs audit their client’s network and create plans to address their needs.

         

        Additional modules ('Store' menu):

        • Service Desk - Fully fledged ticketing system which lets you offer dynamic support services to internal and external clients. Respond to support tickets, generate reports, create knowledge base articles and more.
        • Quote Manager - Powerful solution that lets you quickly construct, send and manage customer quotes.
        • Acronis Cloud Backup - Online backup and disaster recovery. Powered by one of the leading names in business continuity, Acronis backs up any data from any source, and restores it with ease to any destination.
        • cWatch - Cloud based security intelligence and event management product (SIEM).
        • Comodo Secure Email Gateway - Spam and threat prevention solution that uses an array of advanced technologies to prevent junk mail from entering your network. Available only to ' ITarian - Enterprise' customers.
        • Comodo Secure Email Gateway - MSP - Antispam and threat prevention solution that monitors email traffic on your customers' networks. Available only to 'ITarian - MSP' customers.
        • Comodo Secure Web Gateway – Web security solution that includes URL filtering, malware protection, Valkyrie file verdict service, and portable containment.
        • Customer Relationship Management (CRM) - Sales automation platform. Create fluid workflows to create, nurture and close customer leads.
        • Comodo Data Loss Prevention - Data leak protection solution. Enforce policies to control data in use, in motion, and at rest. Available only to 'ITarian - Enterprise' customers.
        • Comodo Dome Firewall Virtual Appliance - Control firewall policy, antivirus, intrusion prevention, website filtering, traffic monitoring, VPN and proxy servers.
        • Comodo Dome Firewall Central Manager - A central console for remote management of multiple Comodo Firewall Virtual appliances. MSP/Enterprise admins can remotely monitor and manage firewall appliances on remote networks.
        • cWatch EDR - Endpoint Detection and Response. Unrivaled visibility into the activities of Windows endpoints on your network. View security related incidents in a detailed timeline and receive instant alerts if an attack occurs.
        • MDR - Managed Detection and Response. A complete security service delivering 24/7 threat monitoring, detection and response to cyberthreats. Combined with Comodo’s 24/7 SOC service, get advanced analytics, threat intelligence and human expertise in incident investigation on your networks and endpoints.
        See App Store for more details about how to add these applications to ITarian.

         Note: Additional modules may require separate subscriptions. Licenses can be obtained from within the ITarian console.


        Open an integrated module from the ITarian console

        • Click 'Applications' on the menu bar and select the application from the list:



              The selected module will open:



              • Alternatively, click 'Applications' > 'All Applications' to open a screen which lists all modules:



              • Click 'Open Module' to access a specific app.

              Comodo Help
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              • Patch Management
              • Service Desk
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              • Managed Detection and Response
              • Ticketing System
              • Helpdesk
              • ITIL

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