ITarian

Account Admin

Can access all areas of the ITarian console and all modules (Endpoint Manager, etc).

Account admins can:

• Add and manage companies for the account

• Add and manage admins

• Add and manage staff who have the technician role

• Transfer account admin rights to another admin

• Access all licensed modules

• Add applications from the 'App Store'

• View and download tool sets

• Subscribe for new products and renew licenses for ITarian modules

• Generate reports

• Schedule reports

• Manage account settings and licenses

• View module usage details

• View module billing details

Admin (MSP/ Enterprise)

MSP / Enterprise admins have the following privileges:

• Add and manage companies for the account

• Add and manage admins

• Add and manage staff who have the technician role

• View roles

• View and download tool sets

• Access all licensed modules

• Generate reports

• Schedule report generation

Technician (MSP/Enterprise)

• Access all licensed applications

• View, add and edit customers

• Generate reports

• Schedule report generation

• View and download tool sets

• View staff members

Account Admin

 
• Access both admin panel and staff panel

• Open tickets on behalf of users

• Edit tickets

• Post a ticket reply

• Close tickets

• Assign tickets to staff members

• Transfer tickets between departments

• Delete tickets

• Add/remove emails from banlist via ticket interface

• Create and manage canned responses and attachments

• Create and manage knowledgebase categories and FAQs

• View details of other staff members in allowed departments 

Admin (MSP/ Enterprise)

•   Same privileges as account admin except view stats of other staff members in allowed departments

Technician (MSP/Enterprise)

MSP / Enterprise staff members with technician role have the following privileges:

• Access the staff panel but not the admin panel

• Open tickets on behalf of users

• Edit tickets

• Post a ticket reply

• Close tickets

• Assign tickets to staff members

• Transfer tickets between departments

• Delete tickets

Account Admin

• Manage devices (full control)

• Manage users (full control)

• Manage profiles (full control)

• Manage procedures

• Manage LDAP account

• Manage Google API token

• Manage antivirus settings

• Manage Apple Push Notification service certificate

• Manage Android settings

• Manage custom variables

• Manage application repository

• Manage EAS token

• Manage email templates

• Manage Procedures

• Approve Procedures

• Access to RBAC (full control)

• Access to compliance page

• Access to push statistic page

• Access to threat report page

• MS Exchange access management

• Access right to antivirus (full control)

• Access to application on devices part (full control)

• Access to subscription section

• Access to dashboard part of the system

• Send reports switcher

• Allow end user role to login to portal. Send user creation email and reset password email when required.

Admin (MSP/ Enterprise)

Same privileges as account admin.

Technician (MSP/Enterprise)

Same privileges as account admin.