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SOCaaP

SOCaaP

Version 2.2

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SOCaaP Alerts/Escalations > Incidents Overview > Incidents
  • Introduction
    • Logging-in To The SOCaaP Console
  • Dashboard Overview
    • Summary
    • Alerts, Incidents And Website Vulnerabilities
    • Customer Health
  • SOCaaP Alerts/Escalations
    • Log-in To The Admin Console
    • The Home Screen
    • Service Summary
    • Incidents Overview
      • Incidents
      • Threat Summary
    • Log Collection Summary
    • Threat Communication Graph
    • Tickets
    • Reports
    • Notification Settings
    • Integrate Your Office 365 Account With SOCaaP
  • SOCaaP SIEM
    • Log-in To The Admin Console
    • The Main Interface
    • The Dashboard
    • Customer Asset Management
      • Add Customers
      • Add Assets For Monitoring
        • Hard Assets
        • Soft Assets
      • Configure Nxlog And Rsyslog To Send Logs To SOCaaP Server
      • Edit Customers
    • Query Management
      • Configure Event Queries
      • Long Term Analysis
      • Configure Custom Dashboards
      • Event Field Selection Settings
    • Manage Rules
      • Manage Correlation Rules
      • Manage Tagged Rules
      • Manage Aggregation Rules
    • Incidents
      • Manage Incidents
      • Incident Category Management
      • Category Action Management
    • Lists
      • Manage Live Lists
      • Manage Live List Content
      • Manage Range List Content
      • Manage IP Range List Content
      • Manage Multiple Column List Content
    • Manage Reports
    • Administration
      • Event Collection
      • Phantom Settings
      • Manage Users
    • Appendix 1 – Field Groups And Event Items Description
    • Appendix 2 – SOCaaP Supported Logs
  • SOCaaP Web Protection
    • Add Websites
    • The Main Interface
    • The Dashboard
    • Website Data And Settings
      • Website Overview
      • Security Scans
        • Website Scans
        • Website Files Security Scans
          • Malware Scan Settings
            • Automatic Configuration
            • Manual Configuration
          • Run A Scan And View Results
          • Notifications, Malware Removal And Scheduled Scans
        • Vulnerability Scans
          • CMS Vulnerability Scans
          • OWASP Top 10 Vulnerability Scans
      • Content Delivery Network
        • Activate CDN For A Website
        • CDN Settings
        • View CDN Metrics
      • Firewall
        • WAF Statistics
        • WAF Events
        • Configure WAF Policies
        • Manage Custom Firewall Rules
      • SSL Configuration
      • DNS Configuration
      • Add Trust Seal To Your Websites
      • Back Up Your Website
        • Backup Settings
        • On-Demand Backup
        • View Backup Records And File Statistics
        • Restore And Download Website Files
        • Delete Backups
    • Manage Your Profile
  • Sensor Installation
    • Requirements
    • (Option 1) Create Installation Media
    • (Option 2) Deploy Virtual Machine Environment
      • Create A New Virtual Machine
      • Configure Memory Size
      • Configure Hard Disk
      • View VM Summary
      • Configure Network Settings
      • Select VM Startup Disk
    • Sensor Installation Steps
    • Sensor Configuration Steps
      • Login To The Web Portal
      • User Settings
      • Configure Network
      • Configure Timezone
      • Key Activation
      • (Optional) Valkyrie Key Verdict
      • (Optional) Forward Log
  • Frequently Asked Questions
  • About ITarian Security Solutions

Incidents


Shows the top incidents on your network by type, and the severity of those incidents. Further details on each incident are shown in the table in the lower pane.

  • Click 'Incidents Overview' > 'Incidents' to open the interface
  • Select a customer at top-right


  • By default, statistics are shown for the past seven days
  • To view the data for a different time period, click the date range at the top and choose from the options:




  • To view data for a custom period, select from and to dates from the calendars
  • Click 'Update'

The top pane shows the incidents by their severity.




  • Click a tile to view the incidents at the bottom pane

Use the filters to search for particular incidents:



  • Enter / select the filter parameter(s) and click ‘Search’
  • Incidents matching the filter are shown below
  • Click ‘Clear’ to view all incidents again.

The lower pane shows the incidents for the selected time period:




Click a column header to sort the incidents by alphabetical / ascending / descending order.

  • Detection Time – The date and time the incident was logged.
  • Incident Name – The rule label that triggered the incident.
  • Severity – Incident grade whether critical, high, medium, low or information
  • Incident Action – The response to the incident per the rule
  • Incident Category – The incident type. For example, 'Malware activity' or 'Unusual network Traffic'
  • Classification – Indicates to which the group the rule that triggered the incident is added to.
  • Ticket – Opens the related incident’s tickets interface.
  • Source – The origin IP address that the rule detected
  • Destination – The final network / endpoint IP address
 

View incident details

  • Click anywhere on an incident row to view even more details like incident ID, admin remarks, and more.





  • Click ‘Report as False Positive’ if you know the incident is not a threat or malicious.
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