SOCaaP

Manage Users

• Users are assigned to customers to address incidents and malicious events on customer networks.

• Users can only access the dashboards, events and incidents related to the customers assigned to them.

• 'Correlated Incidents' belonging to a customer are auto-routed to the user assigned to the customer. See 'Manage Incidents' for more details.

• Add users (Staff) from your  ITarian MSP account.

• Adding users

• Edit user details

• Remove users

Add a user

• Login to your  ITarian MSP account

• Click 'Management' then 'Staff'

• Click 'New Staff' at top-left

Complete the 'New Staff' form:

• Name – The full name of the user (staff)

• Email – The email address of the staff member. This also acts as the staff member's username.

• The account activation email is sent to this email address

• Staff must click the activation link in the mail then create a password

• The staff can login to  ITarian after completing the step above.

• Role – Select appropriate privileges for the staff. Note – Make sure the role has permission to access the SOCaaP application. See help page to know more how to manage roles in ITarian
  

• Click 'Save'.

A confirmation message will appear:

Once the user has validated his / her account from the activation email, he / she can login to their  ITarian account.

• To access SOCaaP, click 'Applications' then 'SOCaaP'.

To edit the details of a user

• Login to your ITarian MSP account

• Click 'Management' > 'Staff'

• Select the user and click 'Edit' at the top-left

• Update staff details as required and click 'Save'. Please note the email address field cannot be edited.

• Click 'OK' in the confirmation dialog.

To remove a user

• Login to your  ITarian MSP account

• Click 'Management' > 'Staff'

• Select the user and click 'Delete' at the top-left

• Click 'Delete'

• Click' OK' in the confirmation dialog.