SOCaaP

Category Action Management

• Click the 'Menu' button > 'Incidents' > 'Incident Management'.

• The category action area lets you manage the actions performed on a class of incidents.

• You can also open this area from by selecting a category in the 'Incident Category Management' screen

• You can manually create and remove actions for incidents

• To open the interface:

• Click the 'Menu' button > 'Incidents' > 'Incident Management'.
  
  

The 'Incident Category Action List' screen will open:

• You can filter the action list by selecting 'Type' and 'Status' of the incident

• The left hand side panel of the interface displays a list of filters to specify a particular group of incidents

• Specify values from the 'Type', 'Status' and 'Category' drop-down, and then click 'Search'

Add a Category Action

• Click 'Add' at the bottom-right of the interface:

The 'Add Category Action' dialog will open. Users can now follow up and close their category of incidents with the actions assigned to them

• Select the category name to which you want to add an action

• Choose the status of your incident category from the 'Status' drop-down list

• Select the type of action you want to take from the 'Type' drop down

• Enter the email address of the user in the 'Email Address' field

• Select 'Send to Assignee' option if you want to send emails to the user assigned in the category management interface

• Click 'Save' to add the action to the list

Delete an Incident Action List

• Select the incident that you want to deleted and click the 'Delete' button on the bottom right

A confirmation dialog will be displayed before you want to delete the incident.