Email Management
- Click 'Admin Panel' > 'Emails' to access the email management sections.
See the following sections for more help:
Emails - Specify your support email addresses. Service Desk can automatically create tickets from emails sent to these addresses. The addresses can also be used to send system emails. Examples include welcome emails and notifications.
Banlists - Mail from banned addresses is automatically rejected.
Templates - Define templates for alerts, announcements, ticket acknowledgements, and more.
Email settings - The Email Settings interface lets you configure overall settings for system emails.
Queues - Queue mechanism to handle different events, so we don't block the main thread while processing stuff that can be run asynchronously, like sending emails.
Diagnostics - This feature allows you to check if Faveo's outgoing emails are operating