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Service Desk V2 Admin Guide

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About ITarian
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Admin Panel
    • Configure Staff Settings
      • Configure Agent Profile
      • View And Manage Departments
      • Create Teams
      • Manage Groups
    • Email Management
      • Email Configuration
      • Blocked User Email Addresses
      • Email Templates
      • Configure Email Settings
      • Test Outgoing Emails
    • Manage Service Desk
      • Help Topics
      • Service Level Agreements (SLA)
      • Create A Ticket Workflow
      • Ticket Priority Settings
    • View And Manage Ticket Section
      • Ticket Settings
      • Set Auto Response For Tickets
      • Alert And Notices
      • Ticket Statuses
      • Ticket Ratings
      • Close Ticket Workflow
      • Add A Location
      • Ticket Types
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View Dashboard Reports
      • View And Manage Reports
      • View Statistics
    • Manage Users And Organizations
      • Manage Users
      • Manage Organizations
    • Manage Tickets
    • Manage Tools
      • Canned Response
      • Create And Manage Knowledge Base
    • View Report
  • About ITarian

About ITarian


The comprehensive and powerful ITarian IT operating platform helps you simplify operations, boost productivity, and better utilize IT resources. It includes all the essential IT management tools, including remote monitoring and management, remote access and control, service desk and ticketing, and patch management. For free.




1255 Broad Street

Clifton, NJ 07013

United States

Toll Free Sales Phone - 833-579-3572

Support Phone - 877-422-3865

https://www.itarian.com/


Email: Support@itarian.com

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