Set Auto Response for Tickets
Auto response settings can be
set from this tab. Auto response can be sent when a new ticket is created by
user and agent. The email templates are used for auto response function.
- Click 'Admin Panel' > 'Ticket' > 'Auto response'
New Ticket - When a user creates a new ticket an auto response email alert will be send to the email address
New ticket by agent - If we enable this settings, when an agent creates a new ticket an auto response email will be send
- Click 'Submit' to save your changes