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Service Desk V2 Admin Guide

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Service Desk Admin Panel > View And Manage Ticket Section > Close Ticket Workflow
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Admin Panel
    • Configure Staff Settings
      • Configure Agent Profile
      • View And Manage Departments
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    • Manage Service Desk
      • Help Topics
      • Service Level Agreements (SLA)
      • Create A Ticket Workflow
      • Ticket Priority Settings
    • View And Manage Ticket Section
      • Ticket Settings
      • Set Auto Response For Tickets
      • Alert And Notices
      • Ticket Statuses
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      • Close Ticket Workflow
      • Add A Location
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Close Ticket Workflow


The 'Close ticket workflow' can be used to create a workflow that closes tickets after a certain period of time after the agent replies on the ticket.
  • When you complete a specific time and do not receive any reply to a ticket from a client, the tickets will be auto closed.
Navigate to Admin panel> Tickets > Close Ticket Workflow





  • No.of Days : Enter the number of days after which the ticket will be automatically closed. This happens only on which the last reply is given by the agents.

  • Send email to user : You can select the option as "Yes" If you want to send a notification mail to the user when their ticket has been automatically closed

    • If the "No" option is selected, email notifications are not sent to the ticket owners

  • Ticket Status :  Select closed/resolved status of the ticket on which the tickets need to be auto closed. Auto-close tickets will happen when the agent's reply is the last on the tickets with the selected status. (Tickets will be auto-closed only when they have current status as 'selected status')

  • Click on the 'Submit' button to save the details.
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