Blocked User Email Addresses
Click 'Admin Panel' > 'Emails' > 'Banlist'
Banned emails list
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Add an email address to the ban list
![](https://help.itarian.com/uploads/ITarian/dc051a91517aef06a732d4c922e23c1d/5eac818f1e1c4adc19d335055b06586b/b94bb1b9bc2d622a975d7391e12b22b2/ad_17.png)
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- You can configure the Service Desk to reject tickets from certain senders by banning their email addresses.
- Banned users can still login to the client portal but cannot create tickets.
- You can remove a ban email anytime
Use the following links for help with related tasks:
- Open the admin panel > Click 'Emails' > 'Banlist'
- You can view the list of previously banned emails
- Email Address – The email address of the user. Click the address to edit or update it.
- Last updated - The date and time the address was most recently edited
- Click 'Edit' in the actions column. Use the ban status active/inactive to remove a ban from the email address
- Ban Status – Whether the ban on the user is active on inactive.
- Click 'Update' to save your changes
Add an email address to the ban list
- Open the admin panel > Click 'Emails' > 'Banlist'
- Click 'Ban email'
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- Provide the email address that you wish to stop receiving emails
- Ban Status: Select the Active button to activate the ban.
- Internal Notes: You can add your notes to refer in future enlisting reasons for the ban. Example- 'ticket already closed'
- Click Save to ban the Email
- You can also view list of banned emails and deactivate the ban by switching to inactive mode.
- Removing an email address from the list will automatically lift the ban on the user.
- Open the admin panel > Click 'Emails' > 'Banlist'
- Select the address you want to remove > click 'Delete'
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- The baned email address removed succesfully