ITarian

• You can configure the Service Desk to reject tickets from certain senders by banning their email addresses.
  
  
• Banned users can still login to the client portal but cannot create tickets.
  
  
• You can remove a ban email anytime
  
  

Use the following links for help with related tasks:

• Banned emails list
  
  
• Add an email address to the ban list
  
  
• Delete email addresses from the ban list

• Open the admin panel > Click 'Emails' > 'Banlist'
  
  
• You can view the list of previously banned emails 
  
  

• Email Address – The email address of the user. Click the address to edit or update it.
  
  
• Last updated - The date and time the address was most recently edited
  
  
• Click 'Edit' in the actions column. Use the ban status active/inactive to remove a ban from the email address
  
  
• Ban Status – Whether the ban on the user is active on inactive.
  
  
• Click 'Update' to save your changes

• Open the admin panel > Click 'Emails' > 'Banlist'
  
  
• Click 'Ban email'

• Provide the email address that you wish to stop receiving emails 
  
  
• Ban Status: Select the Active button to activate the ban.
  
  
• Internal Notes: You can add your notes to refer in future enlisting reasons for the ban. Example- 'ticket already closed'
  
  
• Click Save to ban the Email
  
  
• You can also view list of banned emails and deactivate the ban by switching to inactive mode.
  
  

• Removing an email address from the list will automatically lift the ban on the user.
  
  
• Open the admin panel > Click 'Emails' > 'Banlist'
  
  
• Select the address you want to remove > click 'Delete'