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Service Desk V2 Admin Guide

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Introduction To Service Desk V2 Module > Login To The Service Desk V2 Module
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Admin Panel
    • Configure Staff Settings
      • Configure Agent Profile
      • View And Manage Departments
      • Create Teams
      • Manage Groups
    • Email Management
      • Email Configuration
      • Blocked User Email Addresses
      • Email Templates
      • Configure Email Settings
      • Test Outgoing Emails
    • Manage Service Desk
      • Help Topics
      • Service Level Agreements (SLA)
      • Create A Ticket Workflow
      • Ticket Priority Settings
    • View And Manage Ticket Section
      • Ticket Settings
      • Set Auto Response For Tickets
      • Alert And Notices
      • Ticket Statuses
      • Ticket Ratings
      • Close Ticket Workflow
      • Add A Location
      • Ticket Types
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View Dashboard Reports
      • View And Manage Reports
      • View Statistics
    • Manage Users And Organizations
      • Manage Users
      • Manage Organizations
    • Manage Tickets
    • Manage Tools
      • Canned Response
      • Create And Manage Knowledge Base
    • View Report
  • About ITarian

Login to The Service Desk V2 Module


 

  • To access the Service Desk Module, login to ITarian with your user name and password at https://www.itarian.com/

 

 

  • Enter your credentials and click 'Login'.

  • If two-factor authentication is setup for the account then follow the on-screen instructions. The instructions will tell you how to configure the authentication application on your iOS or Android device.

  • Open the Google Authenticator app on your paired device and enter the displayed code. Please note this code changes frequently.

 

Once logged-in, click 'Applications' > 'Service Desk V2'

 

 

By default, Service Desk will open at 'Agent Panel' > 'Dashboard'

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