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Service Desk V2 Admin Guide

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Service Desk Admin Panel > Configure Staff Settings > Manage Groups
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Admin Panel
    • Configure Staff Settings
      • Configure Agent Profile
      • View And Manage Departments
      • Create Teams
      • Manage Groups
    • Email Management
      • Email Configuration
      • Blocked User Email Addresses
      • Email Templates
      • Configure Email Settings
      • Test Outgoing Emails
    • Manage Service Desk
      • Help Topics
      • Service Level Agreements (SLA)
      • Create A Ticket Workflow
      • Ticket Priority Settings
    • View And Manage Ticket Section
      • Ticket Settings
      • Set Auto Response For Tickets
      • Alert And Notices
      • Ticket Statuses
      • Ticket Ratings
      • Close Ticket Workflow
      • Add A Location
      • Ticket Types
  • Service Desk Staff Panel
    • Staff Panel Dashboard
      • View Dashboard Reports
      • View And Manage Reports
      • View Statistics
    • Manage Users And Organizations
      • Manage Users
      • Manage Organizations
    • Manage Tickets
    • Manage Tools
      • Canned Response
      • Create And Manage Knowledge Base
    • View Report
  • About ITarian

Manage Groups



Click Admin Panel > Staff > Groups

  • This area provides the list of  avilable group in the admin panel.In groups you can add multiple access permissions that you wish to grant to an group




  • To manage groups permission click 'Edit' in actions column






You can set status as inactive if you need to deativate a group,so they cannot perform any of the operations that mentioned here.

  • Select the check box to add permissions to the group.

Click 'Update' to save your changes

  • To delete a select a group > click 'delete'

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