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Service Desk V2 Admin Guide

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Service Desk Admin Panel > Email Management > Test Outgoing Emails
  • Introduction To Service Desk V2 Module
    • Login To The Service Desk V2 Module
  • Service Desk Admin Panel
    • Configure Staff Settings
      • Configure Agent Profile
      • View And Manage Departments
      • Create Teams
      • Manage Groups
    • Email Management
      • Email Configuration
      • Blocked User Email Addresses
      • Email Templates
      • Configure Email Settings
      • Test Outgoing Emails
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  • About ITarian

Test Outgoing Emails



The 'Diagnostics' interface allows administrators to send test mails from the email accounts configured for sending outgoing emails to the email addresses which they can access, to check whether their email  settings are valid and active. 
  • Click 'Admin Panel' > 'Emails' > 'Diagnostics'
The 'Test Outgoing Email' screen will be displayed:





  • From: Select the outgoing email address to be tested. The drop-down displays the email addresses added in Emails section. 
  • To: Enter an email you want to send a message 
  • Subject: Enter the subject line for the test mail
  • Message: Enter a message for email
  • Click the 'Send',If the outgoing mail settings are configured correctly, then the mail will be delivered successfully.
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