ITarian

Service Desk Admin Panel

The admin panel is Service Desk's command-and-control center, giving you an immediate overview of ticket statuses and letting you quickly configure settings, alerts, ticket categories, filters, reports, SLA plans and more.

Note  : The admin panel is aslo available for agent if administrator have provide access to agent members






Once logged-in, administrators can navigate to different areas of the console by clicking the options on the left of the interface

• Configure Staff Settings
  
  
• Configure Agent Profile
  
  
• Create Teams
  
  
• Manage Groups
  
  
• View And Manage Departments
  
  
• Email Management
  
  
• Email Configuration
  
  
• Blocked User Email Addresses
  
  
• Email Templates
  
  
• Configure Email Settings
  
  
• Test Outgoing Emails
  
  
• Manage Service Desk
• Help Topics
• Service Level Agreements (SLA)
• Create A Ticket Workflow
• Ticket Priority Settings
• View And Manage Ticket Section