Devices and Device Groups

The 'Devices' area allows you to:

• View, manage, and take actions on enrolled devices and device groups.

• Download the packages required for endpoint enrollment (including via Active Directory).

• Download the Remote Control tool, which allows staff to access Windows and Mac endpoints

The area is split into two sections - 'Device Management' and 'Group Management'. A list of companies and company groups are shown in the middle column.

• Device Management - Shows all devices added to Endpoint Manager. Use the links in the middle column to view devices which belong to a specific company or group.

This area lets you add and manage devices, manage device profiles, install CCS, take remote control of Windows and Mac OS devices, remotely lock devices and more. See 'Manage Devices' for more details.

• Note: See Enroll User Devices if you need help add new devices.

• Group Management - Create new device groups, view and manage membership of existing groups, apply profiles to groups and more. You can choose the group you want to manage from the list in the middle column. See 'Manage Device Groups' for more details.

• Bulk Installation Package - Download the communication client packages required to manually enroll devices from Active Directory. You can also download the Remote Control tool which allows you to interact with remote Windows and Mac OS endpoints. See Bulk Enrollment of Devices for more details.

Process in short:

• Step 1 - Enroll users (if you haven’t done so already)

• Step 2 - Enroll devices (if you haven’t done so already). Note - you also can use bulk enrollment to import Windows and MAC devices en masse.

• Step 3 - Create Device Groups.

• Step 4 - Import Devices into Groups.

• Step 5 - Apply Configuration Profiles to Groups.

• Step 6 - View Details of and Manage Individual Devices.

Please use the following links to find out more:

• Manage Device Groups

• Create Device Groups

• Edit Device Groups

• Assign Configuration Profile to a Device Group

• Remove a Device Group

• Manage Devices

• Add New Devices

• Manage Windows Devices

• Manage Mac OS Devices

• Manage Linux Devices

• Manage Android Devices

• Manage iOS Devices

• View User Information

• Remove a Device 

• Remote Management Of Windows and Mac OS Devices 

• Remotely Manage Folders And Files On Windows Devices

• Manage Processes On Remote Windows Devices

• Manage Services On Remote Windows Devices

• Use The Command Prompt On Remote Windows Devices

• Apply Procedures To Windows And Mac Devices

• Remotely Install and Manage Packages on Windows Devices 

• Remotely Install Packages on Mac OS Devices

• Remotely Install Packages on Linux Devices

• Send Enrollment Link to iOS Devices

• Install Apps On Android/iOS Devices

• Generate an Alarm on Android Devices

• Remotely Lock Mobile and Mac OS Devices

• Wipe Selected Mobile and Mac Devices

• Assign Configuration Profiles To Devices

• Set / Reset Screen Lock Password for Mobile Devices

• Update Device Information

• Restart Selected Windows Devices

• Send Text Messages to Mobile Devices

• Reboot A Device

• Change A Device's Owner
  

• Change Device Ownership Status
  

• Generate Device List Report

• Bulk Enrollment of Devices

• Enroll Windows and Mac OS Devices by Installing the EM Communication Client Package

• Enroll Android and iOS Devices of Active Directory Users

• Download and Install the Remote Control Tool