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IT Endpoint Manager

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

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Devices And Device Groups > Manage Devices > Remote Management Of Windows And Mac OS Devices
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Sign Up For An ITarian Account
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files
        • View And Manage Profiles Associated With A Device
        • View Mac OS Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View Summary Information Of An IOS Device
        • View And Edit Device Name Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Remote Control Settings
          • Client Access Control
          • Client Proxy Settings
          • Communication Client Update Settings
          • Client UI Settings
          • Remote Tools Settings
          • Monitors
          • Procedure Settings
          • Patch Management Settings
          • Maintenance Window Settings
          • Global Proxy Settings
          • Communication Client Rebranding
          • Client Logging Settings
          • Antivirus Settings
          • Firewall Settings
          • HIPS Settings
          • File Rating Settings
          • Containment Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Agent Discovery Settings
          • External Devices Control Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Xcitium Client Security Access Control
          • XCS Updates
          • Xcitium Client Security UI Settings
          • XCS Logging Settings
          • Thumbnails Settings
          • Performance Settings
          • Chat Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • Security Dashboards
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
    • View Contained Applications
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of Valkyrie Analyzed Files
    • Antivirus And File Rating Scans
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Identified Malware
    • View And Manage Quarantined Items
    • View Android Threat History
    • View And Manage Autorun Items
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
        • Configure The EM Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple DEP With Endpoint Manager
      • Link Endpoint Manager With Apple DEP
      • Manage Apple DEP Devices
      • Manage Apple DEP Profiles
      • Configure Apple DEP Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 – Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About ITarian

Remote Management of Windows and Mac OS Devices

 

    • Click 'Settings' > 'Portal Setup' > 'Extensions Management' to enable Remote Control for your account.
    • The remote control feature lets you remotely access Windows and Mac devices to solve issues, install third party software, and run system maintenance.
    • You can also transfer files and folders between the local and remote computers.

    Remote Control

    • First, install the remote control application on your admin computer:
    • Click 'Devices' > 'Bulk Installation Package'
    • Select the 'Remote Control by ITarian' tab
    • Choose the operating system of your admin machine
    • Click 'Download'
    • After installation, there are two ways you can take over devices:
    • Use the standalone remote control application

    OR

    • Use Endpoint Manager – Click 'Devices' > 'Device List' > 'Device Management' > select a device > click the 'Remote Control' button.
      • For additional security, you can assign custom ports on the device to handle the remote connection. You can configure the ports by adding a 'Remote Control' section to the device profile.
      • See Remote Control Settings for Windows devices and Remote control Settings for Mac OS Profile if you want to read more about this.
        • The viewer supports clip-board sharing between your computer and the managed device.
            • You can also use key combinations such as 'Ctrl+Alt+Del', 'Alt+F4' and 'Ctrl+C' on the remote machine.
            • You can view individual or all monitors if the target has a multi-monitor setup.
            See the following sections for more help:
            • Download and install the viewer
            • Use the Viewer
            • Transfer files and folders to / from remote computer

            Download and install 'Remote Control' application

            • Click 'Devices' > 'Bulk Installation Package'
            • Select the 'Remote Control by ITarian' tab
            • Choose the operating system of your admin machine
            • Click 'Download'
            • Install on your local machine

            Tip: ITarian customers - You can also download the app from the ITarian portal.

            • Login to ITarian
            • Click 'Tools' on the menu bar
            • Locate the 'Remote Control by ITarian' tile
            • Click 'Download'
            • Install on your local machine

            Use the viewer

            • Once installed, you can launch the remote control viewer from your desktop
            • You can also take control direct from the EM interface:
            • Click 'Devices' > 'Device List' > 'Device Management' > select a Windows / Mac OS device > Click the 'Remote Control' button.
              • Note - A warning message is shown for Windows devices if you attempt remote control outside of a maintenance windows. This is shown if you access via EM interface.

                  Access the remote control viewer

                  • Double click the desktop shortcut or the system tray icon to open the login screen:



                  • ITarian customers - Click the 'ITarian' tab then login with your ITarian portal username and password
                      • The region selector allows you to choose the CD or C1 hosted service closest to your location. Select the location nearest to you for the best performance / fastest connection.




                      • Select 'Stay Signed in' if you want the RC application to store your login credentials. The application will not ask for your credentials to login in future.
                      • Click 'Sign In'
                      • If 'Two-Factor Authentication' is enabled for your account, then you have to enter the authentication code generated in the 'Google Authenticator' app on your mobile device.
                      • Two-factor authentication (2FA) is mandatory for accounts with more than 50 devices. 2FA options either via Google authenticator app or via SMS code sent to your mobile phone.
                      • Click here to find out how to configure two-factor login settings.

                      The 2FA screen shown depends on the selected method:

                         

                        Google Authenticator

                        SMS Code



                        • Enter the code generated in the Google authenticator app and click ‘Submit’



                        • Click ‘Request Verification Code’
                        • In the next screen, enter the code that you received in your phone, then click ‘Submit’

                        • Stand-alone Endpoint Manager customers and Endpoint Manager admin users -Click the 'Endpoint Manager' tab then enter your Endpoint Manager URL and your login credentials. Your EM URL will use the format https://[your company name].cmdm.comodo.com, where [your company name] is your EM company name.
                        • If 'Two-Factor Authentication' is enabled for your account, then you have to enter the authentication code generated in the 'Google Authenticator' app on your mobile device. Click here to find out how to configure two-factor login settings.

                         

                        • Select 'Stay Signed in' if you want the RC application to store your login credentials. The application will not ask for your credentials to login in future.
                        • Click 'Sign In'.

                         

                        Tip: The remote control application will save your login credentials even if you forget to enable 'Stay Signed in'.

                         

                        Note -EM admins only - The 'Remote Control' tool notifies you if your password is about to expire within next seven days, or already expired.



                        • Click 'Change password', if you want to change password at this time.
                        • You will be taken to the Endpoint Manager portal to change your password.


                        The viewer application will open with a list of enrolled Windows / Mac OS endpoints:



                        Language Settings

                        • Click the ellipsis button at top-right of the app
                        • Click ‘Settings’ to open language options:



                         

                        • Choose the language you require from the drop-down then click ‘Save Settings’. This determines the language you see in the remote control application.
                        • A notification box is shown on endpoints when you take over their machine. This box states the name of the person connected and the session duration etc.
                        • The notification is in the language of the operating system IF the OS is English, Russian, Spanish, German, French, Portuguese or Chinese.
                        • English is used if the OS is of any other language.
                        • Examples:
                        • You choose ‘Russian’ but connect to a Spanish PC - Notification is shown in Spanish
                        • You choose ‘Russian’ but connect to a Bulgarian PC - Notification is shown in English
                        • You choose ‘Russian’ and connect to a Russian PC - Notification is shown in Russian

                        Proxy Server Settings


                        You can configure a proxy through which you want to connect to managed endpoints.

                        • Click the ellipsis button then ‘Settings’
                        • Click the proxy server icon on the left of the settings page:




                        • Do Not Use Proxy - The remote control tool will establish a direct connection to the endpoint.
                        • Use Local Proxy Settings - Use a proxy to connect to endpoints.
                        • Host – Enter the IP address or the hostname of your proxy server.
                        • Port – The port on your proxy server that the remote control tool should connect to.
                        • Authentication – If your proxy server requires authentication, enter the UN/PW here.
                        • Establish direct connection if proxy fails - Allow the remote control tool to fallback to a direct internet connection if the proxy fails.
                        • If you specify a proxy but disable direct connection, then the remote control tool will not be able to connect to endpoints if the proxy fails
                        • Leave the direct connection option enabled to ensure you can access endpoints at all times
                        • Click ‘Save Settings’.

                        Remotely manage an endpoint

                        • Move your mouse over an endpoint and click the remote desktop icon on the right:



                         

                        The following message is shown to end-users if configured appropriately:



                        You have the following options:

                        • Take remote control of the device without permission from the user
                        • Ask for permission
                        • Disable remote control entirely
                        • See Remote Control Settings for more details.

                        The following notification appears on the endpoint when you have established control:




                        You can configure the endpoint notification box in the ‘Remote Control’ section of a profile.

                        • Click ‘Configuration Templates’ > ‘Profiles’ > ‘Add Profile Section’ > ‘Remote Control’

                        You can now access the desktop of the remote computer:




                        • You can interact with the target device to perform tasks as required.
                        • Use the toolbar at the top of the interface to perform the following actions:

                        Full Screen - The remote desktop will cover your entire display, without the operating system's window-framing interface.

                        • Click the same icon to exit full screen mode
                           

                        Position – Click and drag the tool bar to your preferred location.
                           

                         

                        Pin – Lock or unlock the tool bar to the title bar in full screen view.
                              

                         Minimize/Maximize – Show/hide tool bar options.
                         
                        		  

                        Actions - Send control commands to the endpoint.

                        • Sens Ctrl + Alt + Del - (Available only for Windows devices) Opens the Windows security screen. This allows you to lock the computer, log the current user out of the remote machine, change passwords, view the local task manager or shut down/restart/hibernate the machine.
                        • Lock Session - Locks the managed endpoint. A password will be required to unlock the endpoint.
                        • Send Special Keys - If enabled, allows you to send key combination commands such as Ctrl+C, Windows + R and so on.
                        • The special key combinations are dependent on the operating systems of the local (admin) device and the managed remote device. See the list of available special key combinations given below.

                        View - Change the display size of the remote desktop. The available options are:

                        • Best Fit -  Automatically adjusts the screen resolution for the best visual experience.
                        • Scaled - Displays the target desktop with the resolution of the admin computer
                        • Original - Displays the target desktop at its own resolution
                        • Full screen – Displays the remote desktop in full screen view


                        Multi-Screen - The multi-screen icon only appears if the target point endpoint has a multi-monitor setup. The drop-down shows all monitors connected to the endpoint and allows you to choose which to view.



                        •  Select 'Switch Screen' to move to the next screen on the list 
                        • Select 'All Monitors' to view all connected screens simultaneously
                        • Select an individual monitor to view it in stand-alone mode

                        Help - Shows the 'About Comodo Remote Control' dialog which shows version number and copyright information.

                        Available Special Key Combinations


                        Admin Device

                        Managed Remote Device

                        Windows

                        Mac OS

                        Windows

                        'Windows' key is sent only to the remote device


                        Shortcuts in combination with 'Windows' key are applied only to the remote device

                        'Windows'/'Command' key is sent only to the remote device


                        PRINT SCREEN and NUMLOCK are not sent to remote device


                        NumPad digit keys always behave as arrow-keys on Mac OS


                        'Context Menu' key is sent as zero scan code and appears as key 'a'.

                        Mac OS

                        All Shortcuts with 'Windows'/'Command' key are applied to the remote device, except 'Windows'/'Command' key+Esc


                        Command+Tab - Switches between applications


                        F11 - Shows desktop


                        Ctrl +Up Arrow - Shows all Windows


                        Ctrl+Down Arrow - Shows active application Window

                        If Apple is keyboard used:


                        Media buttons (e.g. PLAY , STOP, MISSION CONTROL), POWER, EJECT keys and all system shortcuts with these keys are applied only to the local device.


                        Shortcuts with COMMAND  are applied to the remote device, except 'COMMAND' key+Esc


                        Command+Tab - Switches between applications


                        Ctrl +Up Arrow - Shows all Windows


                        Ctrl+Down Arrow - Shows active application Window


                        Fn+F11 - Shows desktop


                        Fn+F12 - Shows Dashboard  or enable standard key in Keyboard settings


                        If non-Apple keyboard is used:


                        Shortcuts with WIN  are applied to the remote device, except 'WIN’ key+Esc


                        Command+Tab - Switches between applications


                        Ctrl +Up Arrow - Shows all Windows


                        Ctrl+Down Arrow - Shows active application Window


                        F11 - Shows desktop


                        F12 - Shows Dashboard
                        • Full list of Windows keyboard shortcuts - https://support.microsoft.com/en-us/help/12445/windows-keyboard-shortcuts
                        • Full list of MAC keyboard shortcuts - https://support.apple.com/en-us/HT201236

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