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IT Endpoint Manager

IT Endpoint Manager

Endpoint Manager Administrator Guide 6.43

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Configuration Templates > Manage Procedures > View Procedure Results
  • Introduction To Endpoint Manager
    • Key Concepts
    • Best Practices
    • Quick Start
    • Sign Up For An ITarian Account
    • Login Into The Admin Console
  • The Admin Console
  • The Dashboard
  • Devices And Device Groups
    • Manage Device Groups
      • Create Device Groups
      • Edit A Device Group
      • Assign Configuration Profiles To A Device Group
      • Remove A Device Group
      • Run Procedures On Customer Groups
    • Manage Devices
      • Add New Devices
      • Manage Windows Devices
        • View And Edit Device Name
        • View Summary Information
        • View Hardware Information
        • View Network Information
        • View Maintenance Windows Associated With Device
        • View And Manage Profiles Associated With A Device
        • View And Manage Applications Installed On A Device
        • View The Files On A Device
        • View Exported Configurations And Import Profiles
        • View MSI Files Installed On A Device Through Endpoint Manager
        • View And Manage Patches For Windows And 3rd Party Applications
        • View Antivirus Scan History
        • View And Manage Device Group Memberships
        • View Device Logs
      • Manage Mac OS Devices
        • View And Edit Mac OS Device Name
        • Summary Information Of Mac Device
        • View Installed Applications
        • View Quarantined Files
        • View And Manage Profiles Associated With A Device
        • View Mac OS Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
        • View Mac Device Logs
      • Manage Linux Devices
        • View And Edit Linux Device Name
        • Summary Information Of Linux Device
        • View Network Information Of A Linux Device
        • View And Manage Profiles Associated With A Linux Device
        • View Linux Packages Installed On A Device Through Endpoint Manager
        • View And Manage Device Group Memberships
      • Manage Android Devices
        • View And Edit Device Name
        • View Summary Information
        • Manage Installed Applications
        • View And Manage Profiles Associated With A Device
        • View Sneak Peek Pictures To Locate Lost Devices
        • View The Location Of The Device
        • View And Manage Device Group Memberships
      • Manage IOS Devices
        • View Summary Information Of An IOS Device
        • View And Edit Device Name Of An IOS Device
        • View Applications Installed On An IOS Device
        • View And Manage Profiles Associated With An IOS Device
        • View The Location Of An IOS Device
        • View And Manage Group Memberships Of An IOS Device
      • View User Information
      • Remove A Device
      • Remote Management Of Windows And Mac OS Devices
        • Transfer Items To / From The Remote Computer
      • Remotely Manage Folders And Files On Windows Devices
      • Manage Processes On Remote Windows Devices
      • Manage Services On Remote Windows Devices
      • Use The Command Prompt On Remote Windows Devices
      • Apply Procedures To Windows And Mac Devices
      • Remotely Install And Manage Packages On Windows Devices
      • Remotely Install Packages On Mac OS Devices
      • Remotely Install Packages On Linux Devices
      • Send Enrollment Link To IOS Devices
      • Install Apps On Android/iOS Devices
      • Generate An Alarm On Android Devices
      • Remotely Lock Mobile And Mac OS Devices
      • Wipe Selected Mobile And Mac Devices
      • Assign Configuration Profiles To Selected Devices
      • Set / Reset Screen Lock Password For Mobile Devices
      • Update Device Information
      • Send Text Messages To Mobile Devices
      • Restart Selected Windows Devices
      • Shutdown Windows Devices
      • Wake Offline Device
      • Change A Devices Owner
      • Change The Ownership Status Of A Device
      • Add Custom Notes And Tags On Devices
      • Generate Device List Report
    • Bulk Enrollment Of Devices
      • Enroll Windows, Mac OS And Linux Devices By Installing The Communication Client
        • Enroll Windows Devices Via AD Group Policy
        • Enroll Windows, Mac OS And Linux Devices By Offline Installation Of Agent
        • Enroll Windows Devices Using Auto Discovery And Deployment Tool
      • Enroll The Android And IOS Devices Of AD Users
    • Download And Install The Remote Control Tool
  • Users And User Groups
    • Manage Users
      • Create New User Accounts
        • Manually Add Users
        • Import Users From A CSV File
      • Enroll User Devices For Management
        • Enroll Android Devices
        • Enroll IOS Devices
        • Enroll Windows Endpoints
        • Enroll Mac OS Endpoints
        • Enroll Linux OS Endpoints
      • View User Details
        • Update The Details Of A User
      • Assign Configuration Profiles To User Devices
      • Remove A User
      • Generate New Password For A User
      • Reset Two Factor Authentication Token For A User
      • Run Procedures On User Devices
    • Manage User Groups
      • Create A New User Group
      • Edit A User Group
      • Assign Configuration Profiles To A User Group
      • Remove A User Group
      • Run Procedures On Group Devices
    • Configure Role Based Access Control For Users
      • Create A New Role
      • Manage Permissions And Users Assigned To A Role
      • Remove A Role
      • Manage Roles Assigned To A User
  • Configuration Templates
    • Create Configuration Profiles
      • Profiles For Android Devices
      • Profiles For IOS Devices
      • Profiles For Windows Devices
        • Create Windows Profiles
          • Associated Devices Settings
          • Remote Control Settings
          • Client Access Control
          • Client Proxy Settings
          • Communication Client Update Settings
          • Client UI Settings
          • Remote Tools Settings
          • Monitors
          • Procedure Settings
          • Patch Management Settings
          • Maintenance Window Settings
          • Global Proxy Settings
          • Communication Client Rebranding
          • Client Logging Settings
          • Antivirus Settings
          • Firewall Settings
          • HIPS Settings
          • File Rating Settings
          • Containment Settings
          • VirusScope Settings
          • Xcitium Verdict Cloud
          • Agent Discovery Settings
          • External Devices Control Settings
          • Miscellaneous Settings
          • Script Analysis Settings
          • Data Loss Prevention Settings
          • Xcitium Client Security Access Control
          • XCS Updates
          • Xcitium Client Security UI Settings
          • XCS Logging Settings
          • Thumbnails Settings
          • Performance Settings
          • Chat Settings
        • Import Windows Profiles
      • Profiles For Mac OS Devices
        • Create A Mac OS Profile
          • Antivirus Settings For Mac OS Profile
          • Certificate Settings For Mac OS Profile
          • Restrictions Settings For Mac OS Profile
          • VPN Settings For Mac OS Profile
          • Wi-Fi Settings For Mac OS Profile
          • Remote Control Settings For Mac OS Profile
          • External Device Control Settings For Mac OS Profile
          • Valkyrie Settings For MacOS Profile
          • Procedure Settings For Mac Profiles
          • Monitor Settings For Mac OS Profile
      • Profiles For Linux Devices
        • Create A Linux Profile
          • Antivirus Settings For Linux Profile
          • Communication Client And Comodo Client - Security Application Update Settings For Linux Profile
          • User Interface Settings For Linux Profile
          • Logging Settings For Linux Profile
          • Clients Access Control Settings For Linux Profile
          • Valkyrie Settings For Linux Profile
    • View And Manage Profiles
      • Export And Import Configuration Profiles
      • Clone A Profile
    • Edit Configuration Profiles
    • Manage Default Profiles
    • Manage Alerts
      • Create A New Alert
      • Edit / Delete An Alert
    • Manage Procedures
      • View And Manage Procedures
      • Create A Custom Procedure
      • Combine Procedures To Build Broader Procedures
      • Review / Approve / Decline New Procedures
      • Add A Procedure To A Profile / Procedure Schedules
      • Import / Export / Clone Procedures
      • Change Alert Settings
      • Apply Procedures To Devices
      • Edit / Delete Procedures
      • View Procedure Results
    • Manage Monitors
      • Create Monitors And Add Them To Profiles
        • Monitors For Windows Devices
        • Monitors For Mac OS Devices
      • View And Edit Monitors
    • Data Loss Prevention Rules
      • Create DLP Discovery Rules And Add Them To Profiles
      • View And Edit DLP Discovery Rules
      • Create DLP Monitoring Rules And Add Them To Profiles
      • View And Edit DLP Monitoring Rules
  • Security Systems
    • Security Dashboards
      • View Security Events By Time
      • View Security Events By Files
      • View Security Events By Device
    • View Contained Applications
    • Manage File Trust Ratings On Windows Devices
      • File Ratings Explained
    • View List Of Valkyrie Analyzed Files
    • Antivirus And File Rating Scans
      • Run Antivirus And/or File Rating Scans On Devices
      • Handle Malware On Scanned Devices
      • Update Virus Signature Database On Windows, Mac OS And Linux Devices
    • View And Manage Identified Malware
    • View And Manage Quarantined Items
    • View Android Threat History
    • View And Manage Autorun Items
    • View History Of External Device Connection Attempts
    • Data Loss Prevention Scans
      • DLP Logs
      • DLP Quarantined Files
  • Network Management
    • Create And Run Network Discovery Tasks
    • Manage Profiles For Network SNMP Devices
    • Manage Network Devices
      • Manage SNMP Devices
        • SNMP Device Details Interface
      • Discovered Devices
    • Manage Network Monitors
  • Application Store
    • IOS Apps
      • Add IOS Apps And Install Them On Devices
      • Manage IOS Apps
    • Android Apps
      • Add Android Apps And Install Them On Devices
      • Manage Android Apps
    • Windows Apps
      • Install Windows Apps On Devices
  • Applications
    • View Applications Installed On Android And IOS Devices
      • Blacklist And Whitelist Applications
    • Patch Management
      • Manage OS Patches On Windows Endpoints
      • Install 3rd Party Application Patches On Windows Endpoints
        • EM Supported 3rd Party Applications
    • View And Manage Applications Installed On Windows Devices
      • Uninstall A Windows Application From Selected Devices
      • Uninstall A Windows Application From All Devices
    • Vulnerability Management
  • License Management
    • Manage Your Licenses
    • Manage License Allocation
    • Bill Forecast
  • Configure Endpoint Manager
    • Email Notifications, Templates And Custom Variables
      • Configure Email Templates
      • Configure Email Notifications
      • Create And Manage Custom Variables
      • Create And Manage Registry Groups
      • Create And Manage COM Groups
      • Create And Manage File Groups
      • View And Manage Pattern Variables
      • View And Manage Keyword Groups
    • Endpoint Manager Portal Configuration
      • Import User Groups From LDAP
      • Configure Communication And Security Client Settings
        • Configure The EM Android Client
          • Configure Android Client General Settings
          • Configure Android Client Antivirus Settings
          • Add Google Cloud Messaging (GCM) Token
        • Add Apple Push Notification Certificate
        • Configure Windows Clients
          • Configure Communication Client Settings
          • Configure Client Security Settings
      • Manage Endpoint Manager Extensions
      • Configure Endpoint Manager Reports
      • Device Removal Settings
      • Account Security Settings
      • Set-up Administrators Time Zone And Language
      • Configure Audit Log Settings
    • Integrate Apple DEP With Endpoint Manager
      • Link Endpoint Manager With Apple DEP
      • Manage Apple DEP Devices
      • Manage Apple DEP Profiles
      • Configure Apple DEP Notifications
    • View Version And Support Information
  • Appendix 1a - Endpoint Manager Services - IP Nos, Host Names And Port Details - EU Customers
  • Appendix 1b - Endpoint Manager Services - IP Nos, Host Names And Port Details - US Customers
  • Appendix 2 – Endpoint Manager License Types
  • Appendix 3 - Pre-configured Profiles
  • About ITarian

View Procedure Results

 

The results of any script or patch procedure can be viewed in the 'Logs' section of a device. The results can also be found in the 'Procedures' interface.


Click the following links for more details:

  • Script procedure results
  • Patch procedure results

Script Procedure Results


There are two places you can view script results:

1. Device List

  • Windows - Click 'Devices' > 'Device List' > open a Windows device > 'Logs' > 'Script Logs'
  • Mac - Click 'Devices' > 'Device List' > open a Mac device > 'Logs' > 'Procedure Logs'

2. Procedures area - Click 'Configuration Templates' > 'Procedures' > open a script procedure > 'Execution Log' - Shows all devices on which a selected script was run.


1) Script results on a particular device

  • Click 'Devices' > 'Device List'
  • Click the 'Device Management' tab in the top-menu
  • Select a company or a group to view just their devices

Or

  • Select 'Show all' to view every device enrolled to EM
  • Click on any Windows / Mac device then select the 'Logs' tab in the device details interface
  • Select the 'Script Logs' sub-tab for Windows or the ‘Procedure Logs’ sub-tab for Mac

This opens the list of all script procedures run on the device. You can also see the scripts start/end time and whether or not it was successful.


The script procedure results screen are same for Windows and Mac devices. Windows script procedure result is explained below.

  • To view the results of a particular procedure, click 'Details' in the row of the procedure name.




  • The 'Tickets' tab lists tickets which were created as a result of a failed procedure. Clicking the ticket link will open the ticket in service desk.


2) Results of a script on all devices

  • Click 'Configuration Templates' > 'Procedures'
  • Browse the folder tree to locate the procedure for which you want to view results
  • Click the name of the script procedure then click 'Execution Log'
  • This will open a list of all devices on which the script was run


       

      Script Procedure Logs - Table of Column Descriptions

      Column Heading

      Description

      Device Name

      The label of the device on which the script procedure was run.

      • Click the device name to open the device details interface of the respective device.

      Started At

      The date and time when the procedure commenced on the device.

      Started By

      Who or what launched the procedure.

      • A profile name will be shown here if the procedure was scheduled in a profile which is active on the device.
      • An admins name or email address will be shown if the procedure was run manually.
      • Click the name/email address to view the details of the admin.

      Launch Type

      Whether the procedure was scheduled or run manually.

      Executed By

      The user account type used by Endpoint Manager to execute the procedure.

      Finished At

      The date and time when the procedure was completed.

      Status

      Whether the script successfully executed or not. Each status is color coded:

      • Started – Blue
      • In progress - Blue
      • Finished Success – Green
      • Failed – Red 
      You can configure an alert if a procedure deployment fails. See 'Manage Procedures' for more details.

      Last Status Update

      The date and time when the information was last updated.

      Details
      • Click the 'Details' link to view a log of the procedure's execution.
      • See the explanation of View results of script procedure execution on a device given below.


      • Click the funnel icon  on the right to search by various parameters
      • To display all the items again, remove / deselect the search key from filter and click 'OK'.
       

      Export script procedure execution records as a CSV file

      • Click 'Configuration Templates' > 'Procedures' > click on a script procedure
      • Click the 'Execution Log' sub-tab
      • Click the funnel  icon to filter which records are included in the report
      • Click the 'Export' button and choose 'Export to CSV':


      The report is generated in .csv file format.



      Click 'Dashboard' > 'Reports' to view the report. See Reports if you need more help with this interface.

       

      View results of script procedure execution on a device

      • Click 'Details' in the row of a device to view specific results:

      The details are shown under two tabs:

      • Statuses - The date and time at which successive stages in the procedure were run, their success status and results

      For example, the 'Get Running Processes' results show a list of all processes found running on the device

      • Tickets - Shows tickets raised for any failed procedures
      • Click the ticket link to open the ticket in service desk


      Patch Procedure Results


      There are two places you can view patch procedure results:

      1. Device List - Click 'Devices' > 'Device List' > Open a Windows device > 'Logs' > 'Patch Logs' - Displays results for all patch procedures run on a selected device.

      2. Procedures area - Click 'Configuration Templates' > 'Procedures' > Open a patch procedure > 'Execution Log' - Displays all devices on which the selected patch procedure was run.

      1) Patch procedure results on a specific device

      • Click 'Devices' > 'Device List'
      • Click the 'Device Management' tab in the top-menu
      • Select a company or a group to view just their devices
      Or
      • Select 'Show all' to view every device enrolled to EM
      • Click on any Windows device then select the 'Logs' tab
      • Select the 'Patch Logs' sub-tab

      This opens a list of all patch procedures run on the device along with their status (success/failure), their start/finish time and time of last status update.

      • Click 'Details' in the row of a procedure to view specific results:




      • The 'Tickets' tab shows tickets which were created as a result of a failed procedure. Click the ticket link to open the ticket in service desk


      2) Results of a selected patch procedure run on all devices

      • Click 'Configuration Templates' > 'Procedures'
      • Click the name of the patch procedure under 'My Procedures' or 'Predefined Procedures' for which you want to view results, then click 'Execution Log' in the Procedure Details screen
      • This will open a list of all devices on which the script procedure was run along with their status (success/failure), their start/finish time and time of last status update
      • Click 'Details' in the row of a device to view specific results:


      • The 'Tickets' tab displays a list of tickets which were created as a result of a failed procedure. Clicking the ticket link will open the ticket in service desk.
      • Note - Sorting, filtering and exporting is similar to that script procedure results explained above.
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