IT Endpoint Manager

Manage License Allocation

• You can use a single license on multiple customers, or use multiple licenses on a single customer

• Make sure the license allocation type is 'Global':

• Select the license, click 'Details' at the top then 'Edit'

• Locate the 'Allocation type' drop-down

• Change the type to 'Global'

Allocate licenses to customers

There are two ways to assign licenses to customers:

• Method 1 – Select a license and assign it to different customers

• Method 2 – Select a customer and assign them licenses

Select a license and assign it to different customers

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Expand a license row to view your customers

OR

• Select a license then click 'Details' at the top

OR

• Select a license then click 'Details’ > Click the 'Customers' tab

• Type a number in the 'Allocate seats' box next to a customer toassign seats to them

• Click 'Apply'

• Make sure enough free seats are available on the license.

Remove seats from customer

• Select a customer and click 'Unallocate'

Allocate seats from multiple licenses to a customer

• Click 'License Management' > 'License Management'

• Click the 'License Allocations' tab

• Click the down-arrows on the right to view all licenses assigned to a customer

• Type a number in the 'Allocate seats' box to assign seats from a specific license

• Click 'Apply'

• Make sure enough free seats are available on the license.

View license usage

• Click 'License Management' > 'License Management'

• Open the 'License Allocations' tab

• Click a customer name to open their details screen:
  
  

This interface has two tabs:

• Customer Summary - Overall licensing information about the company.

• Related Licenses - Details of seat allocation from different licenses.

• You can allocate / remove seats as explained above.