IT Endpoint Manager

View Version and Support Information

• Click 'Settings' > 'Support'
  

The support panel shows contact information, Endpoint Manager version, and a list of platforms supported by this version.

View version and support details

• Click 'Settings' > 'Support'
  
  

• Contact Information - Support telephone numbers and email addresses

• Supported Device Platforms - The devices and operating systems supported by this version of Endpoint Manager.

• Latest Platform and Client Versions - Version numbers of the Endpoint Manager server and client software.

Submit Ticket - End-users can submit tickets to your Service Desk module for your technicians to handle.

• Right-click on the communication client tray icon and select 'Submit ticket'.
  
  

The 'Submit ticket' dialog opens:

• Issue Summary - Provide a short description of the issue

• Department - Select the department to whom the ticket should be assigned

• Priority Level - Select the priority from the drop-down. The levels are: Low, Normal, High and Critical

• Issue Details - Provide detailed description of the issue

Tip: Tip: You can rebrand the ‘Submit ticket’ window, and/or add specific departments for the end-user to choose. See Communication Client and Comodo Client - Security Application UI Settings in Create Windows Profiles for help with this.