View Version and Support Information
- Click
'Settings' > 'Support'
The support panel shows contact information, Endpoint Manager version, and a list of platforms supported by this version.
View
version and support details
- Click
'Settings' > 'Support'
![](https://help.itarian.com/uploads/IT%20Endpoint%20Manager/bdfd0851802b71b3f96673e8da31e9a2/5eac818f1e1c4adc19d335055b06586b/45dcbd02c80a51cac8c84f91998c515e/ITariansupport.png)
- Contact Information - Support telephone numbers and email addresses
- Supported Device Platforms - The devices and operating systems supported by this version of Endpoint Manager.
- Latest Platform and Client Versions - Version numbers of the Endpoint Manager server and client software.
- Right-click
on the communication client tray icon and select 'Submit ticket'.
![](https://help.itarian.com/uploads/IT%20Endpoint%20Manager/bdfd0851802b71b3f96673e8da31e9a2/5eac818f1e1c4adc19d335055b06586b/45dcbd02c80a51cac8c84f91998c515e/em_submit_ticket_111818.png)
The 'Submit
ticket' dialog opens:
- Issue Summary - Provide a short description of the issue
- Department - Select the department to whom the ticket should be assigned
- Priority Level - Select the priority from the drop-down. The levels are: Low, Normal, High and Critical
- Issue Details - Provide detailed description of the issue
Click
'Submit'.
Tip: Tip: You can rebrand the ‘Submit ticket’ window, and/or add specific departments for the end-user to choose. See Communication Client and Comodo Client - Security Application UI Settings in Create Windows Profiles for help with this. |
A support
ticket will be created in the Service Desk module of the ITarian account based on your subscription and assigned to the
selected department.