IT Endpoint Manager

Manage Processes on Remote Windows Devices

The process explorer lets you remotely manage running processes on any managed Windows device.

• Click 'Devices' > 'Device List'

• Click the 'Device Management' tab in the top-menu

• Select a company or a group to view just their devices

Or

• Select 'Show all' to view every device enrolled to EM

• Select the target Windows device

• Click 'Remote Tools' > 'Process Explorer':

You might see an alert if you try to access this feature outside of a maintenance window:

Warning message

• Click 'Process Explorer' to continue.

Blocked message

• Click 'Cancel' to return to device management screen
  

• Select user type – Choose the user account under which you want to remotely manage processes on the target device.

• Click 'Connect to Remote Host' to establish the connection.

• Click 'Cancel Connection' to terminate immediately.

• A request message is shown to end-user if configured appropriately:

• You have the following configuration options:

• Silent control - Take control without notifying the end-user

• Ask then allow - Ask end-user permission but take control anyway if they don't respond within a set time

• Ask then deny access - Ask end-user permission but close the connection if they don't respond within a set time

• Do not allow - Prohibit remote take-over of target devices associated with this profile

• See Remote Tools Settings for more details.

• The user is shown a notification during remote connections:

Users can click 'End session' to terminate the connection.

The 'Processes' interface for the selected device appears:

All processes that are currently running on the device are shown in the EM interface.

• Use the button  at top-right to toggle between flat list and tree list views

• Click the funnel icon to filter processes by various criteria

• Click the right arrow beside a process name to view its child-processes

• Terminate running processes by selecting them then clicking the 'End Process' button

• 'Real Time Auto-Update' – gets the latest information about a process from an endpoint every few seconds
  

• Start typing the process name in the search field. Matching results will be shown for the letters entered.

• The following notification is shown on the endpoint while you are connected:

• The endpoint user can view your activities by clicking the arrow on the left: