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Download and Install the Remote Control Tool


      • The remote control tool allows admins and staff to take remote control of Windows and Mac OS endpoints.
            • This is useful in a number of circumstances, including troubleshooting, running system maintenance and providing training to users.
                  • You can download the tool from Endpoint Manager, or from the ITarian console:
                      • EM interface - Click 'Devices' > 'Bulk Enrollment Package' > 'Remote Control by ITarian'.
                      • ITarian console - Click 'Tools' > Click 'Download' in the 'Remote Control by ITarian' tile.
                      • The tool should be installed on your admin computer (the computer from which you want to control the remote endpoints).
                      • Once installed, the tool can be started from the desktop application or from the EM admin console.

                      Limitations:

                      • The remote control tool uses WebRTC and Chromoting protocols to connect to Windows devices. It uses the Chromoting protocol alone to connect to Mac OS devices.
                      • Chromoting is supported by MAC OS and by Windows 7, 8/8.1, 10. It is not support by Windows XP.
                      • WebRTC is not supported by Mac OS

                        Download RC from EM interface

                        • Click 'Devices' > 'Bulk Installation Package'.
                        • Select the 'Remote Control by ITarian' tab




                        • Select the OS of the computer on which you want to install the tool.




                        • Click 'Download' and save the setup file.

                        Download RC from ITarian Console

                        • Click 'Tools' in the top-menu
                        • The 'Tools' area is a repository of enterprise productivity and security tools
                        • Click the 'Download' button in the 'Remote Control for ITarian' tile


                         

                        • Select the operating system of your admin machine
                        • Click 'Download' and save the setup file.

                        Install the tool

                        • Launch the set up file to start the installation wizard:




                          • Language – Select your preferred language. Options available are English, Spanish and Russian.
                          • EULA - You must read and accept the End User License Agreement before continuing. After doing so, click 'Install' to start the installation.




                          • After installation is complete, click 'Launch' to start the application.



                          • Login to the application to start managing Windows or Mac OS endpoints.
                          • ITarian customers - Click the 'ITarian' tab then login with your ITarian portal username and password
                          • Stand-alone Endpoint Manager customers - Click the 'Endpoint Manager' tab then enter your Endpoint Manager URL and login details. The URL will have the format https://[your-company --name].cmdm.comodo.com, where is your Endpoint Manager company.