IT Endpoint Manager

Manage your Licenses

• Click 'License Management' > 'License Management'

• This area lets you add, delete and renew licenses, view license details, change license allocation, configure reports, and more.

See the following for more help:

• License table columns

• Add a license

• Delete a license

• View license details, change allocation type

• Renew a license

• Configure usage report settings

• Export list of licenses

License table columns

Column	Description
Allocation Type	States whether you can use the license for multiple customers or a single customer. Global (G) – You can use the license for multiple customers Allocated (A) – You can use the license on a single customer You can change the allocation type of a license as follows: Select a license Click the 'Details' button at the top Click the 'Edit' button Select 'Global' or 'Customer' in the 'Allocation type' drop-down. Click 'Save' See 'View License Details and Change Allocation Type' if you need more help.
License Key	Unique identifier for the license.
License Configuration	The security features which are included on the license.
Seats	Number of devices covered by the license. The infinity symbol icon indicates unlimited seats. These licenses support unlimited devices, but are limited to a one month term.
Allocated	The number of seats that you have already assigned to devices. Seats can be assigned to a single customer or multiple customers.
Free	Number of seats remaining on the license.
Days to Expiration	Number of days left on the license.
Expires	License period end date and time.
License Type	Indicates whether the subscription is free, premium or managed.

• Click column headers to sort items in ascending or descending order

• You can enter license keys in the search box to locate specific licenses.

• Click the funnel at top-right to open filters:

Add a License

You can purchase new licenses from Comodo Account Manager (CAM) at https://accounts.comodo.com.

• Log in at https://accounts.comodo.com with your Comodo username and password

• Select 'Endpoint Manager' and complete the purchase process.

Your license key will be sent to your registered email address.

Upgrade a license

• Alternatively, click 'License Options' at the top of the Endpoint Manager interface.

• This opens a comparison of available license types:

• Click 'Upgrade Now' under the license type you want.

You will be taken to the order forms to complete the purchase.

Register the license

Once you have obtained a new license, you need to register it in Endpoint Manager.

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Click 'Add New License' at the top left.

• Enter the license key from your confirmation email.

• Click 'Add'.

Your new license is shown in the 'License Key' column.

Delete a License

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Delete License' at the top

• Click 'Delete' to remove the license from the list.

Note – You can add the license again if required. See above how to add a license.

View License Details and Change Allocation Type

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top.

The license details screen opens:

The license details screen has three tabs:

• License Summary – Details of your subscriptions for Endpoint Manager and other Comodo products. You can change the license allocation type from here too.

• Customers – Shows how your license seats are allocated among your customers. You can change seat allocation from here.

• Report Settings – Configure license usage reports.

License Summary

• Main License Details - Info about your Endpoint Manager subscriptions.

• Sub License Details - Info about additional subscriptions included with the main license. These licenses are for other Comodo products such as Valkyrie.

Change License Allocation Type

• Click on a license key to open its details screen

• Click the ‘Edit’ button on the right

• Use the drop-down menu to change the allocation type:

• Global (G) - You can use the license for multiple customers

• Allocated (A) - You can use the license on a single customer

• Click 'Save'
  

• You can assign seats to specific customers in the ‘Customers’ tab.
  

Customers

The customers area shows how your seats are distributed among your customers. You can reallocate seats, add new licenses to a customer, renew licenses, and more.

The top row shows the total number of seats covered by the license, total seats assigned to customers and the number of seats remaining.

Column Heading	Description
Customer	Name of your client. Click the name to view their license usage.
Device Total	Number of endpoints you have assigned to the customer in Endpoint Manager.
Device with CCS	Number of endpoints which have Comodo Client Security (CCS) installed.
Total Seats	Number of seats available on all licenses assigned to the customer.
Used Seats	Number of seats currently assigned to the customer’s endpoints.
Unlicensed Devices	Number of devices enrolled for the customer and have CCS installed, exceeding the total number of seats allotted for the customer.
Unused Seats	Number of seats remaining on the license. Unused seats = Total seats - Used seats
Allocate Seats	Add or remove seats to/from the customer
Controls	Add License – Import a new license to a your account. See Add a License for more details. Apply - Save your settings. Unallocate - Remove licenses from a customer Renew – Renew a license for a customer.

The interface allow you to:

• Redistribute seats to customers – See 'Select a license and assign it to different customers' for more help with this.

• Generate a report of seat distribution

Export the seat distribution report for a license

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top

• Click the 'Customers' tab

• Click the 'Export' button above the table then choose 'Export to CSV':

• The CSV file will be available in 'Dashboard' > 'Reports'

• See Reports in The Dashboard for more details.

 

Configure Usage Report Settings

The report contains details on the license period, allocation type, customers covered by the license, total devices used, and so on.

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Details' at the top

• Open the 'Report Settings' tab and click 'Edit' at top-right

• Period - How frequently the report is generated.

• EM Administrators - Send the report to users with the admin role

• Send to email list - Add the mail addresses of people to whom the report should be sent.

• Enter an email address then press 'Enter'. Repeat the process to add more addresses.

• Send to users - Add enrolled users to whom the report should be sent.

• Enter the first few letters of a username then select from the suggestions.

• Click 'Save'

Renew a License

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Select the license and click 'Renew License' at the top

The 'License Options' screen shows a comparison of available license types:

• Click 'Upgrade Now' under the license type you want.

 

Export the list of licenses

• Click 'License Management' > 'License Management'

• Open the 'Licenses' tab

• Click the funnel  icon to filter which records are included in the report

• Click the 'Export' button above the table then choose 'Export to CSV':

• The CSV file will be available in 'Dashboard' > 'Reports'

• See Reports in The Dashboard for more details.