IT Endpoint Manager

Transfer Items to / from the Remote Computer

There are two ways you can manage files on remote devices:

• Endpoint Manager - Click 'Devices' > 'Device List' > select a running Windows device > Click 'Remote Tools' > 'File Explorer'. Windows devices only.

• Remote Control application - Click 'Devices' > 'Device List' > 'Device Management' > select a Windows device > Click the 'File Transfer' button.

• This section explains how to transfer files using the remote control app.

• Download and install the remote control app

• Click 'Devices' > 'Bulk Installation Package'

• Click the 'Remote Control by ITarian' tab

• Choose the operating system of your admin machine

• Click 'Download'

• Open and login to the remote control app

• Move your mouse over an endpoint and click the file transfer icon on the right:

The interface shows the file systems of the local and remote computers in adjacent panes:

You can transfer files, create folders, rename folders and more:

	-	Go to the root folder of the selected drive/partition
	-	Go one level up the file structure
	-	Return to the previous location
		Add current folder to favorites You can add folders you often access to favorites Click the address bar to access your favorite folders See Add and manage favorites if you need more help
	-	Folder address bar Select a drive / partition then browse to the desired folder Use the drop-down to view recently accessed items and your favorites Recent folders shows the last five folders you accessed
	-	Pause and resume file transfer sessions. See Suspend / Resume file transfer sessions if you need help with this.
	-	Transfer files from the local device to the remote device See Transfer files / folders between the local and remote devices if you need help with this.
	-	Transfer files from the remote device to the local device See Transfer files / folders between the local and remote devices if you need help with this.
	-	Remove files / folders See Delete a folder / file if you need help with this.
	-	Create a new folder See Create a folder if you need help with this.
	-	Rename a file / folder See Edit a folder / file name if you need help with this.
	-	Refresh the content

• The lower pane shows the progress of your transfers. You can stop, pause or resume on-going transfers:

Column Header	Descriptions
Status	The progress of the transfer. Statuses include ‘Preparing’, 'In-progress', 'Pending', 'Completed', 'Canceled', ‘Paused’, ‘Conflict’ and 'Failed'.
Source Path	Location of the item on the origin device.
Destination	Location to which the item is being copied.
Size	File size.
Speed	The rate of the file transfer.
Progress	Shows the transfer process in percentage.
Time	Date and time of file transfer.
Remains	Time left to complete the transfer.
Controls
	Expand / collapse the pane.
	Clears the transfer entries in the table.
	Restart a canceled, paused or failed file transfer.
	Stop a file transfer.
	Pause a file transfer.
	Search for a file/folder that was part of a transfer operation.

The file management interface lets you:

• Suspend / resume a file transfer session

• Transfer files / folders between local and remote devices

• Create a folder

• Edit a folder / file name

• Delete a folder / file

• Stop a file transfer

• Restart a file transfer

• Pause / resume a file transfer

• Add folders to favorites

• Auto-close the session when all transfers are finished

Suspend / resume a file transfer session

When a file transfer session is in progress, you can pause and resume it.

• Click ‘Suspend Session’ / ‘Resume Session’ button at top-right

• When you suspend a file transfer session, all individual file transfers are paused.

• Individual file transfers are resumed from where they were stopped when the session is resumed again.

• File transfer sessions can be paused for a maximum of 2 hours, after which the session is terminated.

Transfer Files between Local and Remote Device

Copy items from local computer to remote computer

• In the left pane, select the items you want to transfer from the local computer

• Use the 'Shift' or 'Ctrl' keys to select multiple items

• In the right-pane, browse to the destination folder on the remote device

• Click 'Send' (right arrow)

Or

• Drag-and-drop the items from the left pane to the right pane

• Click 'Proceed' to at the confirmation box:

• You will see the following message if the file already exists in the destination:

• Overwrite – The file you are copying from your machine replaces the file in the remote device

• Keep both – The file you are copying is appended with a version number. For example ‘File_name(1)’
  

Copy items from the remote device to the local computer

• Select the items you want to copy from the remote machine in the right-hand pane

• Use the 'Shift' or 'Ctrl' keys to select multiple items

• Browse to the local folder you want to copy them to in the left-hand pane

• Click 'Receive' (left arrow)

Or

• Drag-and-drop the items from the right pane to the left pane

A confirmation is shown:

• Click 'Proceed' to continue the copying operation
  

• You will see the following message if the file already exists in the destination:

• Overwrite – The file from the remote device replaces the file on your local machine.

• Keep both – The file from the remote device is appended with a version number. For example ‘File_name(1)’

You can view the status of the transfer in the lower pane.

Note - You can send and receive files at the same time.

Create a Folder

• Click the folder  icon in the local or remote device

• Enter folder name and click 'OK'

Edit a Folder / File Name

• Select a folder / file on the local or remote device

• Click the edit icon

• Update the name of the folder / file and click 'OK'

• Alternatively, just click on an item and rename it.
  

Delete a Folder / File

• Select the items you want to delete

• Click the trash can icon

• Hold the 'Shift'’ or 'Ctrl' keys to select multiple items

• Click 'OK' to confirm

Stop a File Transfer

• To stop a file transfer, select it from the status pane below and click 'Stop'

• The file transfer process is canceled
  

• You can restart the transfer or remove from the status list. When you start a canceled file transfer, it starts again from the beginning

• Click 'Clear Logs' at the top to remove all entries.

 

Restart a File Transfer

• The transfer will start from the beginning and show as completed when done.

Pause / Resume a File Transfer

• When a file transfer is in progress, select it and click ‘Pause’ above

• The process will stop and show as ‘Paused’

• To resume a paused file transfer, select it and click ‘Start’ above

• The file transfer will resume from where it was paused.

Add and manage favorites

• You can add folders you access often to your favorites for quick access

• Click the address bar to view your favorite folders.

• You can add up to five folders to favorites

Add favorites

• Browse to the folder you want to favorite. The folder path is shown in the address bar.

• Click the start icon  at the left of the address bar:

• Alias Name - Enter a friendly name for the folder to easily identify it in the drop-down

• Local path - Auto-populated with the path of the chosen folder

• Click 'Add to Favorite'
  

The folder is added and available for quick access from the address bar drop-down:

• Repeat the process to add more favorites

• Note: You can add maximum of five folders to the favorites list.

Edit a favorite

• Open the favorite folder and click the star icon

• Edit the name and path as required

• Click Save for your changes to take effect

Remove a favorite

• Open the favorite folder and click the star icon

• Click 'Delete Favorite' in the 'Edit Favorite' dialog

Automatically terminate the file transfer session on completion of file transfers

• Click 'X' to close the app while a transfer is in-progress

 

• Click 'Close after transfers completed' in the warning dialog:

The session automatically terminates after all file transfers are complete.